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Technical Support Specialist_Content Viewing at Opentext — Hyderabad

Experience8–13 yrs
SalaryNot disclosed
Work modeonsite
Levelexecutive
Posted10 Sept 2026

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About Opentext

Opentext is hiring in Hyderabad in technology software. This role looks for around 8+ years of experience.

Skills

troubleshooting
change management
negotiation
customer satisfaction
problem solving

The role

A technical support specialist at a software company scopes customer issues and applies troubleshooting, change management, and customer satisfaction practices to resolve content-viewing problems. The role also uses negotiation skills and independent problem solving in a support environment.

Full job description

Willingness to work on a 24x7 shift rotation.

Experience on scoping problems and strong troubleshooting,negotiating and change management abilities. University / College degree within a related discipline and / or equivalent work experience. Self-motivated individual,Works with little or no supervision,a critical thinker with an understanding on Customer Satisfaction.