Team Leader Retail Liabilities-Inbound

IDFC FIRST Bank · Hyderabad

  • Experience5–10 yrs
  • SalaryNot disclosed
  • RoleCustomer Support
  • Work modeonsite
  • Levelsenior
  • Posted2 Oct 2026
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About IDFC FIRST Bank

IDFC FIRST Bank is hiring in Hyderabad in financial services. This role looks for around 5+ years of experience.

Skills

  • customer service
  • team management
  • retail banking
  • customer experience

The role

Leads customer service teams at a bank. Coaches and manages customer service executives, drives performance metrics, and maintains service quality while handling challenging situations. Applies continuous improvement and retail liabilities and assets service knowledge.

Full job description

Job Requirements

Job Title: Team Leader Retail Liabilities-Inbound

Department/Function: Service

Job Purpose

As a Team Leader – Retail Liabilities/Assets (Inbound) at IDFC First Bank, you’ll lead a team of customer service professionals, ensuring high performance, service excellence, and continuous improvement. This role is ideal for someone who thrives in a fast-paced environment, enjoys mentoring others, and is passionate about delivering exceptional customer experiences.

Role And Responsibilities

Lead and manage a team of customer service executives to meet performance goals.Coach, mentor, and train team members to enhance service delivery.Set clear goals and drive achievement across key metrics.Handle multiple tasks efficiently while maintaining service quality.Collaborate with internal and external stakeholders to support business objectives.Manage challenging situations and foster a culture of going the extra mile.Strong leadership and team management skills.Excellent communication and interpersonal abilities.Ability to multitask and manage performance under pressure.A proactive mindset with a focus on continuous improvement.

Educational Qualifications:

Graduation: Bachelor of Commerce (B.com) / Bachelor of Science (B.Sc) / Bachelor of Arts (BA) / Bachelor of Business & Insurance (BBI) / Bachelor of Management Studies (BMS)

Post-Graduation: Master of Business Administration (MBA) / Master of Commerce (M.com) / Master of Arts (MA)

Experience: 5 - 10 years of relevant experience