Staff Content Designer

The Salesforce CDX team is on a mission to create products that are easy to use and set a high standard for user experience at Salesforce. Our content design team works collaboratively, iteratively, and strategically with our design, engineering, writing, research, and product partners to bring these designs to life.

Responsibilities

You lead content design and information architecture, ensuring the narrative flow and structure of the design is logical, intuitive, and scalable across complex product ecosystems.

The experiences you create use simple language to reduce product complexity. You write the words, decide where they go, and how to deliver them inside our apps to help customers achieve their goals with Salesforce. You establish standards and reusable patterns that raise the bar for in-app communication across teams.

Hand-in-hand with research and design, you work iteratively at the start of the product development cycle. You influence product strategy early, framing problems, defining content vision, and aligning cross-functional leaders around clear, customer-centered outcomes. Along the way, you ll gain experience gathering feedback, presenting to stakeholders, peers, and leaders about your work. You regularly present to senior leadership to drive alignment, clarity, and executive buy-in.

Independently select and apply AI tools to routine design work (prototyping, UI text, research synthesis), demonstrably improving efficiency or quality - while critically evaluating AI-generated output for accuracy, tone, and trustworthiness before publication.

Audit existing content and design patterns for AI-readiness (how well they support AI-surfaced help and conversational UX), prioritizing fixes by impact.

Articulate where human judgment on customer behavior and design quality adds value AI can t replicate - and influence how AI-assisted features are designed, not just documented.

Act as a multiplier by mentoring designers and sharing AI best practices across the team.

Work with Content Experience and cross-functional teams and stakeholders to determine direction and priorities for your team

Shape the long-term vision for content design within Salesforce and influence broader organizational standards

Act as a strategic partner to senior leaders, translating business objectives into clear, customer-centered content direction

Potential deliverables

UI text and in-app user assistance

User flows and designs

Voice and tone frameworks and terminology guidance

Content patterns

Enterprise-scale workflows and cross-cloud experience narratives

Headless content design

Vibe-first and prompt-driven content design

AI-readiness audits

Required skills

Excellent in-app writing and editing skills

Eye for design and information architecture

Proven, independent use of AI tools with critical evaluation of AI-generated content for quality, accuracy, and trust.

Experience auditing content/UI for AI-readiness gaps and improving it to meet AI-ready standards.

Strong IA skills for both human and AI discoverability; ability to articulate where human judgment adds irreplaceable value.

Experience shaping how AI-assisted features are designed (not just documented) and leading team-wide AI adoption efforts.

Ideally, at least 8-10 years managing complex content projects across multiple content portfolios as a content designer or in an allied role

4+ years developing and implementing design-centric content strategy

Experience with vibe design tools and approaches

Preferred skills

Strong collaboration skills to partner with stakeholders to identify key customer scenarios and prioritize content

Proven ability to write across a spectrum of content types - UI text, onboarding, and more

Experience successfully partnering with SMEs to obtain, clarify, and validate content

Strong customer focus with experience writing for engineering audiences

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.