Site Reliability Engineer

About Us

One team. Global challenges. Infinite opportunities. At Viasat, we’re on a mission to deliver connections with the capacity to change the world. For more than 35 years, Viasat has helped shape how consumers, businesses, governments and militaries around the globe communicate. We’re looking for people who think big, act fearlessly, and create an inclusive environment that drives positive impact to join our team.

What You'll Do

The Customer Engineering team is a group of highly technical engineers who are tasked with maintaining and developing the reliability, scalability, and performance of the Service to different Enterprise Customers. The Customer Engineering Team is empowered to drive technical resolutions across the technology stack from hardware through to application and all stops in between. The team is also responsible to build and maintain Alerts to proactively monitor the service and act as the technical liaison between Customer facing teams and the Engineering teams.

The day-to-day

As a Site Reliability Engineer, you will:

Identify and investigate potential and actual customer performance problems, recommend, and prioritize remediation, and assess effectiveness of remediation actionsParticipate in and provide feedback on product design, especially regarding reliability and availabilityDrive initiatives with partner teams to improve the reliability and performance of the Service through improved system designDrive a culture of intolerance to manual activity which results in a highly automated environment delivering scalable solutionWork Closely with Customer facing teams (Technical Account Mangers and Program Teams) to understand and prioritize the Customer issuesDrive monitoring and automation initiativesCreate and present Performance reports for technical and management stakeholdersWork closely with Engineering teams to communicate and prioritize the service impacting issuesReproduce and test the Customer issues in the LabDevelop Automated scripts and tools to Enable monitoring of the ServiceBe part of on-call rotations

What You'll Need

5+ years experience in troubleshooting and triage of technical issues in a fast paced environment, to support customers5+ years experience in Network Operations or Product SupportAdvanced knowledge of modern programming languages, especially PythonAn ability to understand large complex systems and a passion to constantly improve environmentsStrong networking knowledge: TCP/IP, IPSEC, VPN, NAT, Routing Protocols, AAASet priorities and work efficiently in a fast-paced environmentDemonstrated ability to deliver results on time with high quality and attention to detailDemonstrated ability to work with ambiguous requirements, adapt, and learnExperience with data analytics tools(Splunk, Kibana) Keen (data-driven) decision making skills under incomplete informationExcellent face-to-face and remote customer rapport Bachelor’s degree in electrical engineering, Computer Science, or Computer Engineering Up to 10% travel

What Will Help You On The Job

Experience analyzing data and trending to gain operational efficienciesTelecom or related operational service experience, especially wireless networksPrevious technical role in a DevOps/SRE workflowExperience with Satcom technologyExperience/knowledge GCP, AWS, Big Query

EEO Statement

Viasat is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, ancestry, physical or mental disability, medical condition, marital status, genetics, age, or veteran status or any other applicable legally protected status or characteristic. If you would like to request an accommodation on the basis of disability for completing this on-line application, please click here.