Senior Trade Operations Analyst
ICE · Hyderabad
- Experience5–8 yrs
- SalaryNot disclosed
- Work modeonsite
- Posted25 Sept 2026
About ICE
ICE is hiring in Hyderabad in financial services. This role looks for around 5+ years of experience.
Skills
- commodity markets
- financial trading
- Salesforce
- ServiceNow
- Microsoft Office
The role
A capital markets operations analyst at a financial services company monitors futures markets, manages settlement prices, and supports electronic trading platforms. The role applies commodity markets knowledge and Salesforce expertise to resolve customer issues and maintain orderly trading operations.
Full job description
Job Purpose
Intercontinental Exchange (ICE) Operations offers market knowledge, technical expertise, customer service, and innovative tools to support our global functions. Systems, Network, and Trading Operations, Internal IT Support, Information Security, Client Services, and Data Centers all enable our business to run smoothly, securely, and efficiently.
ICE Trade Operations is part of a support organization that is responsible for the daily operations of multiple industry leading derivatives exchanges. The team provides first-line support for customers who use our proprietary trading systems and conduct real time trade surveillance of our futures markets. As the primary touchpoint for customers, we ensure they can quickly and efficiently support the trades and operations essential to their business.
The Trade Operations Analyst is the front line for our trading platform customers. The Trade Operations Analyst is well-versed in our products, markets, and operations, and is pivotal to ICE’s commitment to strong customer service, integrity, and transparency in the financial marketplaces.
Responsibilities
Conduct real-time surveillance of electronic trading activity in ICE Futures productsManage real-time Exchange prices and price controls to allow orderly market tradingCalculate accurate daily and final settlement prices that are used as benchmark reference prices and by ICE's clearinghouses to manage participant riskProvide training on the ICE website, trading platform functionality, and specific trading information for OTC and futures marketsProvide quick responsiveness to customers, offering functionality support and troubleshooting to resolve issuesSupport both new and existing companies in efficient use of our proprietary systems, resolving issues, problem-solving, and trainingMonitor the health and usage of our systems, escalating recurring or high-priority issuesProduce operational reports to provide metrics and tracking of queries
Knowledge And Experience
College degree or equivalent work experience in a customer-focused environmentKnowledge of commodity markets, financial trading, or equity brokerage business; exposure to futures markets a plusOutstanding problem-solving and analytical skills, attention to detail, and ability to multitaskStrong communication skills with demonstrated interpersonal skillsTeam player, with commitment to service to our customers and their needsWorking knowledge of at least one of Salesforce, ServiceNow, MS Office