Senior Technical Consultant - Data 360 (Mandate)

About Salesforce

Salesforce is the worlds leading AI-powered CRM, where people and AI agents work together to drive customer success. We are looking for Trailblazers who are passionate about using technology and AI to improve businesses and communities while upholding Salesforces core values.

About the Role

The Senior Technical Consultant will support complex enterprise customer engagements and work closely with business and technical stakeholders to deliver scalable Salesforce solutions.

This role requires strong hands-on Salesforce development, solution design, enterprise integration, and consulting experience. Hands-on experience with Salesforce Data 360/Data Cloud is mandatory.

The successful candidate will serve as a trusted technical advisor, helping customers define solution architecture, evaluate technical options, resolve implementation challenges, and achieve measurable business outcomes.

Key Responsibilities

Design and deliver scalable Salesforce solutions across front-end, back-end, integration, and data layers.

Lead the technical design and implementation of Salesforce Data 360/Data Cloud solutions.

Configure and implement data ingestion, data streams, identity resolution, unified customer profiles, calculated insights, segmentation, and activation.

Integrate Data 360/Data Cloud with Salesforce products and external enterprise systems.

Develop Salesforce solutions using Apex, Lightning Web Components, APIs, and platform automation.

Create application architecture, integration design, data-flow, and technical design documents.

Guide customers on Salesforce development standards, security, sharing, testing, release management, and environment strategy.

Evaluate business and technical requirements and translate them into practical, scalable solutions.

Troubleshoot complex implementation and integration issues and drive them through resolution.

Identify technical risks, dependencies, and performance concerns and proactively manage them.

Present and defend technical recommendations to business leaders, architects, developers, and other stakeholders.

Manage customer expectations and work with third-party partners to resolve complex technical challenges.

Use AI-enabled development tools and agentic delivery methods to improve delivery speed and quality.

Mentor junior team members and contribute to internal technical initiatives and reusable best practices.

Build strong relationships with customers, partners, and internal stakeholders.

Support successful project delivery and high customer satisfaction.

Mandatory Qualifications

Minimum 5 years of relevant Salesforce experience, including solution design and hands-on development.

Hands-on implementation experience with Salesforce Data 360/Data Cloud.

Strong knowledge of Data Cloud capabilities, including data ingestion, data modeling, identity resolution, unified profiles, calculated insights, segmentation, and activation.

Experience working as a Salesforce Lead Developer, Senior Developer, Technical Consultant, or Technical Architect.

Strong experience with Apex, Lightning Web Components, SOQL, Salesforce APIs, and platform automation.

Experience designing integrations using REST/SOAP APIs, middleware, event-driven architecture, or other enterprise integration technologies.

Understanding of enterprise architecture areas such as single sign-on, master data management, data security, and integration patterns.

Experience with front-end and back-end solution development, deployment, release management, and change management.

Experience working in Agile and/or Waterfall delivery environments.

Ability to analyze and optimize business processes through technology and system integration.

Strong customer-facing consulting and stakeholder-management skills.

Excellent written, verbal, presentation, and technical-documentation skills.

Ability to explain and defend technical recommendations to both technical and non-technical audiences.

Bachelors degree in Computer Science, Software Engineering, Information Technology, Business, or a related field.

Willingness to travel to customer locations as required, averaging approximately 25%.

Preferred Qualifications

Experience leading Salesforce implementations in mid-sized or large enterprises.

Experience working within matrixed organizations and driving organizational transformation.

Knowledge of Salesforce Sales Cloud, Service Cloud, Experience Cloud, Marketing Cloud, or Agentforce.

Experience with AI-assisted development tools such as Agentforce development tools, Cursor, or Claude.

Experience with data governance, consent management, customer identity, and enterprise data platforms.

Experience mentoring developers or leading technical workstreams.

Strong executive presence, consultative communication, and storytelling skills.

Preferred Certifications

Candidates with relevant Salesforce certifications will be preferred. Successful candidates may be expected to obtain applicable certifications, including:

Salesforce Certified Data Cloud Consultant

Salesforce Certified Platform App Builder

Salesforce Certified Platform Developer I

Salesforce Certified Sharing and Visibility Architect

Salesforce Certified Integration Architect

Salesforce Certified Agentforce Specialist

Relevant Agentforce Sales or Service certifications

Leadership Qualities

Customer Focus: Passionate about delivering measurable customer success.

Continuous Learning: Curious, hands-on, open-minded, and committed to learning emerging technologies.

Thought Leadership: Able to communicate a strong technical point of view with confidence and humility.

Urgency: Moves quickly, takes ownership, and focuses on business results.

Collaboration: Works generously and effectively across teams, customers, and partners.

Trust: Operates with integrity and aligns with Salesforces core values.

Adaptability: Performs effectively in fast-changing and uncertain environments.