Senior Success Guide - SFMC

Job Summary

The role of the Success Guide is crucial in helping customers to grow value and improve adoption of Salesforce. Success Guides provide proactive and reactive architecture, product, and industry expertise to enable customers to successfully adopt products. The Success Guide will engage with customers across all account segments, delivering 1:1 success guidance to Premier and Signature Success customers. With the support of AI and automation, Success Guides provide the right recommendation at the right time, enabling customer value realization at scale. They partner with key collaborators such as Success Managers, Account Executives, and Support to make our customers successful.

The ideal Success Guide is organized, agile, and passionate about Cloud Success. They have excellent presentation and communication skills in both a 1 on 1 and group setting. They have strong technical skills and are able to use their product knowledge to deliver value to both customers and internal teams.

Responsibilities

Provide prescriptive recommendations, best practices, and technical advice for improving adoption

Deliver 1:1 Expert Coaching Sessions and Ad-Hoc Success Engagements

Become an expert in Marketing Cloud and related products

Help customers consistently achieve their business outcomes

Generate positive feedback from customers, internal teams and leadership

Mentor and upskill Guides through peer shadowing, product knowledge transfers, and strategic feedback

Required Qualifications & Skills

4+ yrs relevant experience in Salesforce MC Eco System(MCN/MCE/MCAE/MCP/MCI)

Trailhead Ranger

Certifications: Salesforce Administrator and

Marketing Cloud Email Specialist Or Marketing Cloud Developer OR

Salesforce Certified Marketing Cloud Account Engagement Specialist

Knowledge of Internet development technologies (HTML, Javascript, XML, API, etc.) is required

Consultative and customer-focused approach and engagement style

Ability to navigate, escalate, and lead efforts on complex customer requests

Demonstrated ability to communicate, present and influence credibly and effectively with a variety of audiences (from developers to C-Suite)

Ability to prioritize, multi-task, collaborate with team members and perform effectively under pressure

Degree or equivalent relevant experience required

Preferred Qualifications & Skills

Validated expertise through official Salesforce certifications

Understanding of database concepts and SQL

Programming abilities or abilities to read code in one or more of the following languages: Java, PHP, JavaScript and AMP Script

Previous experience with Salesforce/Marketing Cloud and its technologies

Nice to Have:

Experience in Marketing on Core(MC Next)

Data Cloud certification

Marketing Cloud Developer Certification

Accommodations

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Posting Statement

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