Senior Implementation Specialist

Location - RemoteReports to - Senior Manager, Implementations, Brightedge

BrightEdge is seeking an experienced Site Agent Implementation Specialist (Senior) to lead the implementation, optimization, and long-term success of Site Agent, one of BrightEdge's most strategic automation products. This role combines deep technical implementation expertise with customer relationship management and program ownership to deliver exceptional customer outcomes across Enterprise and Mid-Market accounts.

As the primary technical owner for a portfolio of Site Agent customers, you will manage implementations from technical discovery through go-live and ongoing performance optimization. You'll serve as a trusted advisor to customers while partnering closely with Customer Success, Sales, Product, Engineering, and Professional Services to maximize adoption, retention, and business value.

In addition to managing your own portfolio, you will help scale Site Agent across BrightEdge's customer base by leading new deployments, supporting strategic renewals, mentoring teammates, and contributing to product innovation.

Mandatory Requirement: This role requires regular customer-facing coverage during U.S. Eastern Standard Time (EST) and Pacific Standard Time (PST) business hours. Candidates must be able to consistently support customers across these time zones as part of their regular working schedule.

What You'll Do

Customer Portfolio OwnershipOwn and manage a portfolio of Site Agent customer accounts across both New Logo and Existing Customer business.Take accountability for customer health, adoption, satisfaction, and retention.Conduct regular customer touchpoints and quarterly business/performance reviews.Identify optimization opportunities and recommend SEO best practices to improve customer outcomes.Partner with Customer Success Managers and Strategic Account Managers on renewal and expansion strategies.

Implementation & Technical DeliveryLead end-to-end Site Agent implementations from kickoff through production deployment.Drive implementation workstreams involving:Client-side JavaScript integrationsServer-side SDK implementationsSidecar and custom deployment modelsCoordinate technical discovery sessions with customers.Manage implementation timelines, milestones, risks, and stakeholder communication.Ensure successful production launches and post-launch validation.

Platform Configuration & OptimizationConfigure and maintain Site Agent including:ProfilesSource and target rulesPriority orderingAnchor text logicRegex configurationLanguage settingsCrawl configurationPage and link capsAdditional domainsMaintain high configuration accuracy, recognizing that every change is reflected on customer-facing websites.

Technical TroubleshootingDiagnose implementation and production issues using:Crawl dataSite Agent Admin PanelDebug toolsRegex validatorResolve implementation issues independently whenever possible.Escalate complex engineering issues with detailed technical documentation.Coordinate resolution of "AP Down" customer accounts and restore production health.

Customer Success & Strategic ConsultingConduct Quarterly Site Agent Performance Reviews.Review implementation health and KPIs.Deliver SEO recommendations based on customer performance.Reinforce the value of Site Agent automation, especially during periods of flat or declining performance.Support executive customer presentations including QBRs and EBRs.

Cross-Functional PartnershipCollaborate closely with:Customer Success ManagersStrategic Account ManagersSalesProfessional ServicesProduct ManagementEngineeringSupport:Strategic renewalsCompetitive positioningProduct adoptionTechnical discoveryExecutive customer presentationsProduct Growth & InnovationSupport rollout of new Site Agent capabilities including AP Schema and Site Agent for Mobile.Deploy Site Agent across new Enterprise and Mid-Market customers.Participate in product feedback sessions with Engineering.Contribute to implementation playbooks and best practices.Share customer insights to influence future product direction.Team LeadershipMentor junior Implementation Specialists.Provide technical guidance during complex customer engagements.Share troubleshooting knowledge and implementation best practices.Support onboarding and cross-training initiatives.

Required Qualifications5+ years of experience in Technical Customer Success, Professional Services, Technical Implementation, Solutions Consulting, or SEO technology.Experience managing Enterprise customer relationships.Strong project and program management experience.Excellent executive communication and presentation skills.Experience managing multiple concurrent customer implementations.Strong analytical and troubleshooting capabilities.Experience documenting work in Salesforce or similar CRM systems.

Preferred Technical ExperienceExperience with one or more of the following:JavaScript integrationsServer-side implementationsSDK integrationsREST APIsRegular Expressions (Regex)HTML/CSS fundamentalsCMS platforms (Sitecore, Shopify, WordPress, Adobe Experience Manager, etc.)React and modern web frameworksWebsite architectureRendering concepts (client-side vs server-side)

SEO KnowledgeWorking knowledge of:Internal linkingTechnical SEOOn-page optimizationStructured Data / SchemaCrawl behaviorWebsite architectureSearch engine indexing

What Makes You SuccessfulYou are someone who:Thrives in customer-facing technical environments.Balances technical depth with relationship management.Pays exceptional attention to detail.Can confidently present to technical and executive stakeholders.Communicates clearly across technical and non-technical audiences.Takes ownership from implementation through long-term customer success.Enjoys solving complex technical problems.Can manage multiple high-priority initiatives simultaneously.Brings a continuous improvement mindset and enjoys mentoring others.