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Senior Engineer at PepsiCo — Hyderābād

Experience5–8 yrs
SalaryNot disclosed
Work modeonsite
Posted2 Oct 2026

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About PepsiCo

PepsiCo is hiring in Hyderābād in consumer goods. This role looks for around 5+ years of experience.

Skills

O9 Solutions
Supply Chain Planning
ServiceNow
ITSM
Incident Management
Problem Management
Change Management
Release Management
Monitoring
Alerting
Automation
Operational Governance
Root-Cause Analysis
Cross-System Troubleshooting
Vendor Management
Escalation Management
Risk Assessment

The role

A sustain engineer at a consumer goods company diagnoses and resolves digital product incidents using O9 Solutions and ServiceNow, applying supply chain planning expertise. Performs root-cause analysis, monitoring and alerting, automation, and operational governance while improving product functionality and troubleshooting cross-system issues.

Full job description

Overview:

PepsiCo’s Sustain & Operations team, as part of the Digital Products and Application (DPA) organization, delivers and sustains digital products across Strategy and Transformation’s core priorities to accelerate PepsiCo’s digital transformation. One the key remits of the Customer Success team within the organization is to drive adoption and operational excellence of digital products by ensuring an optimal end-user experience through timely resolution of incidents and application downtime. This is an Europe market Senior Sustain analyst/engineer role.

Responsibilities:

Handles a variety of technical procedures, new and established. Performs initial diagnosis, triage, and where possible fixes issues themselves.

Good hands-on experience with O9 Solutions and functional aspects of Supply Chain & Planning.,

Works with product owners to confirm product runbooks, monitoring/KPI dashboards, SLAs, and customer notifications procedures are correct.

Handles advanced troubleshooting, typically via escalation from SEs/ SREs. Resolves the root causes of problems, where possible.

Expands existing product functionality and related automation/ tooling/dashboards. Solutions are logical and maintainable. Improves logging and monitoring for quick and accurate error detection.

Provides code reviews for SE peers. Shares best practices and knowledge of SE tools and troubleshooting techniques. Participates in a team on call rotation.

Qualifications:

Technical / Domain Expertise

Deep business process knowledge in the supported domain (IBP, o9 or SAP, Transportation, Supply Chain, etc.)

ITSM and ServiceNow proficiency

Incident, Problem, Change, and Release Management experience

Monitoring, alerting, automation, and operational governance experience

Cross-system troubleshooting and root-cause analysis skills

Vendor management and stakeholder coordination experience.

Soft Skills

Strong written and verbal communication

Ability to communicate effectively with both business and technical audiences

Escalation management

Risk assessment and prioritization

Continuous improvement mindset

Leadership presence without direct people management