Senior Engineer

PepsiCo · Hyderabad

  • Experience5–8 yrs
  • SalaryNot disclosed
  • Work modeonsite
  • Posted1 Oct 2026
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About PepsiCo

PepsiCo is hiring in Hyderabad in consumer goods. This role looks for around 5+ years of experience.

Skills

  • o9 Solutions
  • Supply Chain Planning
  • ServiceNow
  • ITSM
  • Incident Management
  • Problem Management
  • Change Management
  • Release Management
  • Monitoring
  • Alerting
  • Automation
  • Operational governance
  • Root-cause analysis
  • Cross-system troubleshooting
  • Vendor management
  • Supply Chain
  • SAP

The role

A sustain engineer at a consumer goods company diagnoses and resolves incidents across o9 Solutions and Supply Chain Planning, using ServiceNow and operational governance to improve digital product reliability. The role also applies root-cause analysis and automation to strengthen monitoring, troubleshooting, and application support.

Full job description

Overview

PepsiCo’s Sustain & Operations team, as part of the Digital Products and Application (DPA) organization, delivers and sustains digital products across Strategy and Transformation’s core priorities to accelerate PepsiCo’s digital transformation. One the key remits of the Customer Success team within the organization is to drive adoption and operational excellence of digital products by ensuring an optimal end-user experience through timely resolution of incidents and application downtime. This is an Europe market Senior Sustain analyst/engineer role.

Responsibilities

Handles a variety of technical procedures, new and established. Performs initial diagnosis, triage, and where possible fixes issues themselves. Good hands-on experience with O9 Solutions and functional aspects of Supply Chain & Planning.,Works with product owners to confirm product runbooks, monitoring/KPI dashboards, SLAs, and customer notifications procedures are correct. Handles advanced troubleshooting, typically via escalation from SEs/ SREs. Resolves the root causes of problems, where possible. Expands existing product functionality and related automation/ tooling/dashboards. Solutions are logical and maintainable. Improves logging and monitoring for quick and accurate error detection.Provides code reviews for SE peers. Shares best practices and knowledge of SE tools and troubleshooting techniques.  Participates in a team on call rotation.

Qualifications

Technical / Domain Expertise

Deep business process knowledge in the supported domain (IBP, o9 or SAP, Transportation, Supply Chain, etc.)ITSM and ServiceNow proficiencyIncident, Problem, Change, and Release Management experienceMonitoring, alerting, automation, and operational governance experienceCross-system troubleshooting and root-cause analysis skillsVendor management and stakeholder coordination experience.

Soft Skills

Strong written and verbal communicationAbility to communicate effectively with both business and technical audiencesEscalation managementRisk assessment and prioritizationContinuous improvement mindsetLeadership presence without direct people management