People Services Senior Generalist
Sanofi · Hyderabad
- Experience2–5 yrs
- SalaryNot disclosed
- Work modeonsite
- Levelmid
- Posted11 Sept 2026
About Sanofi
Sanofi is hiring in Hyderabad in pharma biotech. This role looks for around 2+ years of experience.
Skills
- ServiceNow
- Power BI
- case management
- requirements analysis
- solution implementation
- testing
- change management
- English
The role
A people services specialist at a biopharmaceutical company delivers ServiceNow solutions, manages case management processes, and creates Power BI dashboards while coordinating platform enhancements and user adoption. Requirements analysis and change management further support global People Services operations.
Full job description
Job title: People Services Senior Generalist
Location: Hyderabad
About The Job
As People Services Service Management Specialist you will get a unique opportunity to be part of the People Services Global Connect to Resolve team – a passionate team driving our Service Management approach for People Services - and play a key role in driving our solutions to deliver best-in-class services. Ready to get started?
As part of our team, you will ensure effective delivery across various platforms and deploy global solutions, processes and working practices across the globe. You act as single point of contact for supporting and aligning tools enhancements, run tasks and intermediary between People Services and BO Service Excellence team, using a deep understanding of business processes and technology of our Service Management tools (ServiceNow, Power BI) to help People support teams achieve their desired outcome and driving continuous improvement to enhance user experience.
Join the team that powers Sanofi from within — streamlining how we work, scaling bold ideas, and accelerating impact across the business. In our Hubs, you’ll shape smarter ways of working that help bring life-changing treatments to people everywhere.
About Sanofi
We’re an R&D-driven, AI-powered biopharma company committed to improving people’s lives and delivering compelling growth. Our deep understanding of the immune system – and innovative pipeline – enables us to invent medicines and vaccines that treat and protect millions of people around the world. Together, we chase the miracles of science to improve people’s lives.
Main Responsibilities
Act as a Service Management platform specialist (ServiceNow, Power BI)Lead requirements/tool enhancements gathering for People Services, provide business requirements, discuss and align new priorities with BO Service ExcellenceTest required changes linked to rollouts, enhancements, demands, bug fixesDeploy global solutions, processes and working practices across all People support teams, by providing technical and adoption support to ensure seamless platform utilization across all regionsEnsure working practices and processes align with global requirements per established Core Model and guidelinesProvide Level 3 support to People support teams using solutions in-scope, acting as Subject Matter Expert for our Case Management process and support model set-upProvide on-demand reports and dashboard creation in ServiceNowFirst point of contact for BO Service Excellence team, maintain regular contactChange and Communication: send regular updates to impacted teams about upcoming changesConduct resolver trainings on case managementCollaborate with stakeholders across the organization
About You
Experience:Background in business operations with focus on solution deliveryExperience in solution implementation preferredHands-on experience with service management tools
Soft and technical skills:Well-organized with ability to structure, prioritize, and meet deadlinesProblem-solving approach to solution implementation and supportAnalytical thinking with ability to connect solutions to business needsIntermediate in requirements and specifications definition + testingIntermediate in Service Management tools (ServiceNow knowledge is a plus)Adapting to changes an open to explore and learnStrong communication skills with ability to present to various teams across the globeTeam player, able to work collaboratively transversally with an end-to-end mindset.Effective business partneringLanguages: English fluent