Officer, Customer Service Officer, Consumer Banking Group
DBS Bank · Hyderabad
- Experience1–2 yrs
- SalaryNot disclosed
- Work modeonsite
- Posted28 Sept 2026
About DBS Bank
DBS Bank is hiring in Hyderabad in financial services. This role looks for around 1+ years of experience.
Skills
- customer service
- banking transactions
- digital banking
- banking products
- operational risk compliance
- compliance standards
- internal audit
The role
A personal banker at a consumer banking institution delivers personalized customer service, processes banking transactions, and guides customers through digital banking. The role applies operational risk compliance and banking products to resolve inquiries and meet branch service standards.
Full job description
Business Function
As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business - they were made just right for you.
Responsibilities
Deliver personalized and professional service to customers visiting the branch or distribution touchpoints.Address customer inquiries, resolve issues, and process banking transactions accurately and efficiently.Educate and guide customers on utilizing digital banking platforms and self-service channels.Identify customer needs and introduce relevant banking products, services, and financial solutions.Adhere strictly to operational risk guidelines, compliance standards, and internal audit procedures.Collaborate with team members to achieve branch service standards and operational excellence.
Requirements
Prior experience in customer service, hospitality, or the financial services industry.Strong interpersonal and communication skills with a passion for service excellence.Proven ability to multi-task and work effectively in a fast-paced, dynamic environment.Strong problem-solving skills and the ability to handle customer feedback professionally.A collaborative team player with a positive attitude and adaptability to change.Proficiency in basic digital tools and office applications.
Apply Now
We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.
Location:
Madhapur, Hyderabad
Job:
Operations
Schedule:
Regular
Employee Status:
Full time