Manager, HR Service Center | HRSD Team Lead

Job Description

Verisk Analytics is a global supplier of risk assessment services and decision analytics for customers across various markets, including insurance, healthcare, financial services, supply chain, and more. We seek to fill the position of APAC HR Operations Team Lead, with the successful candidate to be based in India.

Position Overview

The APAC HR Operations Team Lead will manage the day-to-day activities, escalations, and performance of the HR Operations Team. This role requires strong partnerships with the HR Business Partners, Centers of Excellence (CoE) leaders, and cross-functional stakeholders to understand business priorities and align services within this team to meet organizational needs.

Responsibilities

Lead regional HR Operations team activities Ensure a strong functional team through effective recruiting, training, coaching, team building, recognition, performance management, development, and succession planning Interview and hire new team members Provide performance-related feedback and guidance Resolve team performance-related issues Drive individual development plans Drive engagement and recognition activity plans Ensure business continuity and succession plans Monitor team performance and objectives Supervise Regional HR Operations Advisors' daily activities Serve as the final escalation point for customer calls and inquiries Triage and resolve escalated Tier 1, Tier 2, and Tier 3 requests as needed Publish monthly executive dashboards/KPI metric reporting Ensure all audit and compliance activities and requests are adhered to for the region Proactively manage relationships with other key functional areas including Payroll, Finance, HRIS, HRBPs, and IT Liaison with external payroll and benefit vendors as needed Serve as an SME on HR Projects and improvements as needed, including UAT and requirements gathering Consult and implement regional integration activities for mergers and acquisitions Monitor SLA compliance

Qualifications

Experience managing a high-performing operational team Proven track record of exceptional customer experience Strong problem-solving mindset Excellent verbal and written communication skills Strong interpersonal skills and ability to build relationships quickly Use strong judgment, knowledge, and experience to make sound decisions Ability to work independently and efficiently and demonstrate initiative and resourcefulness as a self-starter Extensive knowledge of Human Resources operations and policies and a strong understanding of local statutory regulations as they pertain to HR in the APAC region Strong management reporting tracking and presentation Written and verbal skills to make data driven decision Demonstrate the ability to identify patterns/gaps in behavior and processes and propose/identify solutions proactively Process documentation and document organizational skills

Experience Required

Bachelor’s Degree in Human Resources or related field Minimum four years relevant experience in an HR Operations team Minimum one year supervisory experience Process improvement certification or experience Advanced knowledge of relevant HR systems, applications, or tools Advanced MS Office knowledge

About Us

Our People, Our Culture

For more than 50 years, Verisk has helped property and casualty insurers make smarter decisions about risk through AI-powered risk modeling, advanced analytics, and technology solutions spanning the entire policy lifecycle. We are a leading strategic data, analytics, and technology partner to the global insurance industry, guided by core values of learning, caring, and results while maintaining the highest ethical standards as stewards of the industry's most comprehensive datasets. Learn more about Verisk and what we are doing within the insurance industry.

For the eighth consecutive year, Verisk is proudly recognized as a Great Place to Work® for outstanding workplace culture in the US, the fourth consecutive year in the UK, Spain, and India, and the second consecutive year in Poland. In addition, we’ve been recognized by The Wall Street Journal as one of the Best-Managed Companies and by Forbes as a World’s Best Employer, testaments to the value we place on workplace culture.

Our Culture : Explore our inclusive, people-first culture that fosters innovation, collaboration, and belonging.

Awards & Recognition : See why Verisk is consistently recognized as a Great Place to Work™ around the world.

Our Businesses : Learn about the diverse industries we serve — from insurance and energy to financial services and beyond.

Life at Verisk : Discover what it’s like to work at Verisk through employee stories, team highlights, and culture moments.

Careers at Verisk : Join a global team of problem-solvers and innovators doing meaningful work that’s shaping the future of industries. Whether you're just starting out or looking to take your career to the next level, Verisk offers growth, purpose, and a people-first culture

Let’s build something meaningful together!

Verisk Analytics is an equal opportunity employer.

All members of the Verisk Analytics family of companies are equal opportunity employers. We consider all qualified applicants for employment without regard to race, religion, color, national origin, citizenship, sex, gender identity and/or expression, sexual orientation, veteran's status, age or disability. Verisk’s minimum hiring age is 18 except in countries with a higher age limit subject to applicable law.

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