Lead, Sales (South), AVL, Packaging

Position Title: .

Organization Context:

Position Title:

Lead, Sales (South), AVL, Packaging

Employee Name:

To be hired

Grade :

M-08

Department:

AVL

Location:

Hyderabad/Chennai/Bangalore

Reports to:

Senior Manager, Product Management, AVL Packaging

Reported by:

ACG is the world’s only integrated pharma manufacturing solutions company. We are headquartered in Mumbai, India. ACG has a presence in over 100 countries with its products and services that strive to provide world-class technology across multiple domains. We offer a complete range of solutions beginning with empty capsules; granulation and tablet coating; capsule filling; tabletting; packaging films; blister packing and carton packing to the end-of-line solutions and track and trace systems.

We have an opportunity in ACG Value Links of an Assistant, Sales, AVL.

A. Job Objective

To drive organizational effectiveness by providing strategic support that strengthens processes, enhances efficiency, and supports business outcomes.

B. Primary responsibilities

Primarily responsible for Packaging Machine sales generation, working for principals. Customer Target base will be specifically catering to FMCG, F&B, Beverage Pharma companies. Based in Mumbai/HYD region.

Identifies current and future customer service requirements by travelling year-round and establishing personal contact with potential and actual customers and other people in a position to understand service requirements. Provides product knowledge, or equipment technical and engineering information by answering questions and requests.

Establishes new accounts and services accounts by identifying potential customers, planning and weekly sales call reporting.

Determines improvements by analyzing offers of equipment, supplies, in customer environment; engineering or proposing changes in equipment, processes, or use of materials or services.

Gains customer acceptance by explaining or demonstrating cost reductions and operations improvements.

Submits orders to product manager, by clearing all technical and commercial points.

Needs to take care of all documentation and approvals post order.

Prepares sales reports by collecting, analyzing, and summarizing sales information and engineering and application trends.

Maintains professional and technical knowledge through self-training; reviewing professional publications; establishing personal networks.

Contributes to sales effectiveness by identifying short-term and long-range issues that must be addressed; providing information and commentary pertinent to deliberations; recommending options and courses of action; implementing directives.

Contributes to team effort by accomplishing related results as needed. Works on requirement generation for Packaging team as well.

Can have market intelligence and market information on a regular basis.

Should be able to work on CRM and handle salesforce, prior experience of salesforce is a must.

C. Key Result Areas

On-time execution of end-to-end order processing and customer communication

Accurate and timely MIS and MPRM submissions

Zero-delay in SAP updates and documentation compliance

Timely payment follow-ups and accurate AR reporting

Efficient coordination with principals, customers, and internal stakeholders

High customer satisfaction reflected through effective service and communication

D. Key Interfaces

Internal Interfaces

External Interfaces

Service Engineers & Sales Engineers

Supply Chain & Logistics

Customers

Principals (Suppliers)

Transport & Logistics Partners

E. ACG Persona

Persona

Level

Competency

Level

Persona - Partner

4

Customer Orientation

4

Persona - Integrator

4

Operational Excellence

4

Persona - Entrepreneur

3

Coordination & Execution

3

Educational and Experience Requirements

Minimum Requirement

Desired

Level of Education

Any graduate

Graduate / postgraduate in Business / Commerce / Administrative Studies

Experience

4+ years of experience in customer coordination, operations, logistics or commercial support roles

5+ years of experience in customer coordination, operations, logistics or commercial support roles Experience in SAP operations, import coordination, and stakeholder management