IT Helpdesk Analyst

Job Description

As an Associate Engineer – Workforce Support L1, you will provide first-level technical support to Verisk employees for technology-related incidents and service requests.

You will troubleshoot common IT issues, document resolutions, ensure requests are handled within SLA timelines, and escalate complex issues to higher-level support teams when required. This is an entry-level role suitable for candidates looking to build a career in IT support and infrastructure.

Responsibilities

Provide Level 1 technical support for employee-reported IT incidents and service requests.Troubleshoot basic hardware, software, operating system, network, and connectivity issues.Log, track, prioritize, and resolve support requests within established SLA guidelines.Document troubleshooting steps, resolutions, and relevant technical information accurately.Escalate complex or unresolved issues to the appropriate technical support teams.Provide professional and timely support to employees and internal stakeholders.Collaborate with infrastructure, engineering, operations, and other technology teams when required.Maintain technical documentation, knowledge articles, and troubleshooting guides.Support continuous improvement initiatives to improve service quality and operational efficiency.

Qualifications

Associate's or Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent experience.No previous professional experience required; fresh graduates are welcome to apply.Basic understanding of networking concepts such as TCP/IP and OSI network layers.Familiarity with Microsoft Windows and Linux operating systems.Good written and verbal communication skills.Strong problem-solving, troubleshooting, and customer-service skills.Ability to work collaboratively in a team-oriented and fast-paced environment.Basic knowledge of Microsoft Office applications including Word, Excel, Outlook, and PowerPoint.Willingness to learn new technologies and continuously develop technical skills.

About Us

Our People, Our Culture

For more than 50 years, Verisk has helped property and casualty insurers make smarter decisions about risk through AI-powered risk modeling, advanced analytics, and technology solutions spanning the entire policy lifecycle. We are a leading strategic data, analytics, and technology partner to the global insurance industry, guided by core values of learning, caring, and results while maintaining the highest ethical standards as stewards of the industry's most comprehensive datasets. Learn more about Verisk and what we are doing within the insurance industry.

For the eighth consecutive year, Verisk is proudly recognized as a Great Place to Work® for outstanding workplace culture in the US, the fourth consecutive year in the UK, Spain, and India, and the second consecutive year in Poland. In addition, we’ve been recognized by The Wall Street Journal as one of the Best-Managed Companies and by Forbes as a World’s Best Employer, testaments to the value we place on workplace culture.

Our Culture : Explore our inclusive, people-first culture that fosters innovation, collaboration, and belonging.

Awards & Recognition : See why Verisk is consistently recognized as a Great Place to Work™ around the world.

Our Businesses : Learn about the diverse industries we serve — from insurance and energy to financial services and beyond.

Life at Verisk : Discover what it’s like to work at Verisk through employee stories, team highlights, and culture moments.

Careers at Verisk : Join a global team of problem-solvers and innovators doing meaningful work that’s shaping the future of industries. Whether you're just starting out or looking to take your career to the next level, Verisk offers growth, purpose, and a people-first culture

Let’s build something meaningful together!

Verisk Analytics is an equal opportunity employer.

All members of the Verisk Analytics family of companies are equal opportunity employers. We consider all qualified applicants for employment without regard to race, religion, color, national origin, citizenship, sex, gender identity and/or expression, sexual orientation, veteran's status, age or disability. Verisk’s minimum hiring age is 18 except in countries with a higher age limit subject to applicable law.

https://www.verisk.com/company/careers/

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