Home Connect Master Supervisor

Jio · Hyderabad

  • Experience5–8 yrs
  • SalaryDisclosed
  • Work modeonsite
  • Levelsenior
  • Posted15 Sept 2026
Apply for this job

About Jio

Jio is hiring in Hyderabad in telecom. This role looks for around 5+ years of experience.

Skills

  • Graduation
  • ECE
  • Telecommunication
  • Information Technology
  • Computer Science
  • home connectivity operations
  • technician training
  • SLA adherence
  • customer satisfaction
  • product service knowledge
  • IT tools usage
  • local language
  • planning and organizing
  • team management
  • execution excellence
  • coaching
  • customer focus

The role

A home connectivity operations supervisor at a telecommunications company drives installation and fault-repair operations, ensures SLA adherence and customer satisfaction, and develops technician capability through classroom training and coaching. The role applies product service knowledge and IT tools usage to maintain execution quality across an assigned territory.

Full job description

We at Jio are hiring for Home Connect Master Supervisor - Hyderabad, Telangana

Key requirements are1. Graduation or Diploma( ECE / Telecommunication/ IT/ CS)2. Experience of 5-8 years

Job Description Drive home connect and care operations in the assigned territorySource and train technicians by teeing up with target collegesConduct classroom and on the job trainings for techniciansMentor and guide technicians to enhance productivityEnsure zero defect execution of home connect activityDrive home connect installation and fault repair related SLAEnsure customer satisfactionEnsure adherence to processes as per company defined SLAs

Skills and CompetenciesProduct service knowledgeKnowledge of IT tools usageSpeak local languagePlanning and organizing skillsTeam Management SkillsExecution excellenceCommunication skillsCoaching skillsCustomer focus