Digital Commerce - Commercial Senior Manager

Overview

The main purpose of the role is to enable US Digital Commerce Sales team of Walmart with timely insights, advanced analytics, data intelligence & business recommendations. The role will work on a daily basis with mid level to Senior level Sales leaders in the org, be their go-to person for all analytics and deep dive needs. The role will be responsible for digitizing Sales processes, building/ leveraging quick automation solutions/ tools and contribute effectively to the long term Tech needs of the Walmart team by collaborating on regular basis with the DTX team or other Product teams. The role will be responsible for driving efficiencies within current processes, identifying further opportunities, executing change and improving Customer satisfaction with the service we provide.

The role will need to deliver high quality channel analytics to deep dive on relevant business problems, solve through actionable insights and recommendations to business team, thereby influencing business decision making. Incumbent will be responsible to build compelling stories from the data & showcase impactful presentations to Senior Leaders. The role will be accountable for accurate measurement & reporting of important business KPIs. The role will function as Digital Commerce SME (subject matter expert) building sharp domain knowledge & market intelligence in the long run. This will be an IC role (Individual Contributor).

Responsibilities

Be the go-to person for US Walmart team to enable timely analysis, insight generation, actionable recommenations, opportunity analysis Leverage existing tools, create new scorecards or enhance existing ones, support dashboarding requirements as needed. Elevate scorecards with advanced analytics, including projections, automations & potentially language learning modelsAdvanced data fluency across disparate data sources, including Promotions data & forecasting dataPrepare monthly drivers & drags, highlights, weekly emails, customer call-outs & perform advanced analyticsRun weekly execution and summary of insights/drivers/trends – weekly Share report build outs, elevate reporting with AI custom-built for the Walmart Sales team, saving the team time. Provide key highlights in the form of sales drivers and drags, Share change analysis, Share of Voice analysis & other key business insightsCollaborate with DTX / Tech team to build solutions/ tools & further digitize Sales funnel through Machine LearningLead with Sales team to influence functions like Finance, RGM, Walmart PCT, GTM & Supply Chain teamsWBR, MBR, QBR, AOP, JBP, Divisional decks, Customer meetings: remain actively engaged, deep dive & prepare content with guidance from Sales Leads including trends, business performance, view on multiple metrics, insights & Next Best Action plansConstantly adapting to channel shifts at WM and translating that to the workstreams (e.g. SFS/DFS, Node inStock)Build presentation for POR decks, dComm business updates (2-3 pagers) - internal & customer-facingTrain the team in Luminate Training & partner closely with Strategy lead to execute insights for LT requestsCollaborate with multiple teams (Sector, Sales, Marketing, DTX, Strategy etc) to develop Digital Commerce Channel intelligence, identify & understand channel nuances, monitor competition, benchmark basis omni channel performanceBuild showcases, great presentations, case studies, 1 pagers to communicate compelling stories through data & insightsBuild strong stakeholder partnership and raise the bar on Customer experience/ satisfactionAct as coach/ guide in the Sales operations capability area, particularly within Walmart domain

Qualifications

7-8 years of experience in analytics and insightsStrong delivery & execution focused with sharp organizational skillsStrong analytical & deep dive skills, data driven, impact drivenGreat story telling skills, ability to generate actionable insights from the data and provide business recommendationsStrong presentation skills, ability to build showcases & share compelling stories through dataAbility to collaborate efficiently across cross functional teams like Marketing, Tech, Insights, Finance, Supply Chain etc.Strong problem-solving capabilities with a track record of finding feasible solutions to complex problems, especially in an ambiguous environment with tight timelinesSound communication skills – ability to collaborate, educate and influence internal and external teams & peersDemonstrate resilience – maintain courage & positive attitude when faced with obstacles; willingness to deploy alternative approaches to overcome themDemonstrate Bias for action & high ownership, high velocity decision making capability & maintain highest levels of rigor and complianceProficient in analytical tools (Power BI, Tableau, Thoughtspot, Advanced Excel, MS- Powerpoint, MS-Office, Machine Learning, Gen AI, Python, R, Scintilla, Nova etc.) Strong in building relationship with stakeholders & maintain high degree of Customer satisfactionStrong Digital Commerce domain knowledge, market nuances etc.Proven high quality delivery in the capacity of an Individual Contributor