Customer Service Executive-Retail Liabilities Inbound
IDFC FIRST Bank · Hyderabad
- SalaryNot disclosed
- Work modeunknown
- Levelunknown
- Posted15 Sept 2026
About IDFC FIRST Bank
IDFC FIRST Bank is hiring in Hyderabad in financial services.
The role
A customer service executive role at IDFC FIRST Bank (phone banking). You handle inbound calls to resolve customer queries, maintain service quality (AHT and first contact resolution), ensure timely closure of requests, and promote digital channel adoption. You need great communication, problem-solving, and a customer-first attitude, with customer service experience preferred. Location is Hyderabad, Telangana, India, with work mode not specified.
Full job description
Job Requirements
About the Role
Step into the spotlight as a Customer Service Executive at IDFC FIRST Bank’s Phone Banking unit! Be the voice our customers trust—resolving queries, delivering top-notch service, and guiding them toward smarter banking solutions. If you love helping people and thrive in a fast-paced environment, this is your chance to grow with a brand that puts customers first.
Key Responsibilities
Handle inbound calls and resolve customer queries
Maintain service quality, AHT, and first contact resolution
Ensure timely closure of customer requests
Promote digital channel adoption
Support service improvement initiatives
What We’re Looking For
Education: Graduate (any discipline)
Experience: Customer service experience preferred
Skills: Great communication, problem-solving, and a customer-first attitude