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Customer Service Executive-Retail Asset Inbound at IDFC FIRST Bank — Hyderabad

Experience1+ yrs
SalaryNot disclosed
Work modeunknown
Levelfresher
Posted16 Sept 2026

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About IDFC FIRST Bank

IDFC FIRST Bank is hiring in Hyderabad in financial services. This role looks for around 1+ years of experience.

The role

A customer service executive role at a banking and financial services company, handling inbound customer queries for retail asset products and resolving them with timely, personalized support. You’ll use excellent communication in English and Hindi, problem-solving and decision-making, and maintain accurate records of customer interactions and transactions, supported by proficiency in computer systems and applications. Based in Airoli, Navi Mumbai, and includes rotational shifts (weekends and holidays).

Full job description

Job Requirements

About the Role

Join IDFC FIRST Bank as a Customer Service Executive – Retail Asset Inbound and be the voice of exceptional service. In this role, you’ll handle inbound customer queries related to retail asset products, ensuring timely resolutions and a delightful experience. Based in Airoli, Navi Mumbai, this is a great opportunity to grow your career in a fast-paced, customer-centric environment with one of India’s leading banks.

Key Responsibilities

Primary Responsibilities

Handle inbound calls and resolve customer queries related to retail asset productsProvide accurate, timely, and personalized solutions to enhance customer satisfactionEducate customers about bank products and services to support informed decisionsMaintain detailed records of customer interactions and transactionsMeet individual and team targets for service quality and customer satisfaction

Secondary Responsibilities

Collaborate with internal teams to ensure quick resolution of customer issuesStay updated on bank products, services, and processesSupport sales goals through effective customer engagement

What We Are Looking For

Education

Bachelor’s degree in any discipline (Full-time)

Experience

Minimum 1 year in customer service, preferably in banking or financial services

Skills and Attributes

Excellent communication in English and Hindi; regional languages are a plusStrong problem-solving and decision-making skillsCustomer-focused with a positive attitudeComfortable working in rotational shifts, including weekends and holidaysProficient in computer systems and applications