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Customer Service Executive - FASTag Inbound at IDFC FIRST Bank — Hyderabad

Experience0–2 yrs
SalaryNot disclosed
Work modeunknown
Levelfresher
Posted11 Sept 2026

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About IDFC FIRST Bank

IDFC FIRST Bank is hiring in Hyderabad in financial services. This role looks for around 0+ years of experience.

The role

Fresher Customer Service Executive for FASTag inbound at IDFC FIRST Bank in the banking domain, handling customer email queries and responding within 24 hours with service quality and accuracy. You’ll manage challenging situations with professionalism and empathy and coordinate with internal and external stakeholders. Requires 0–2 years of relevant experience and graduation (B.Com/B.Sc/BA/BBI/BMS) with MBA/M.Com/MA as post-graduation options. Based in Hyderabad, Telangana, India (work mode not specified).

Full job description

Job Requirements

Job Title: Customer Service Executive - FASTag Inbound

Department/Function: Customer Service

Job Purpose:

Are you a sharp communicator with a knack for solving problems. As a Customer Service Executive – FAS Tag Inbound at IDFC FIRST Bank, you’ll be the digital face of our brand—responding to customer emails with speed, accuracy, and empathy. If you love working behind the scenes to deliver seamless service and want to kickstart your career in a fast-growing banking environment, this role is your perfect launchpad.

Roles & Responsibilities:

Handle customer queries received via emailEnsure responses are sent within 24 hoursMaintain service quality and accuracy in communicationCollaborate effectively with internal and external stakeholdersManage challenging situations with professionalism and empathySupport initiatives to improve service delivery and customer satisfaction

Educational Qualifications:

Graduation: Bachelor of Commerce (B.com) / Bachelor of Science (B.Sc) / Bachelor of Arts (BA) / Bachelor of Business & Insurance (BBI) / Bachelor of Management Studies (BMS)

Post-Graduation: Master of Business Administration (MBA) / Master of Commerce (M.com) / Master of Arts (MA)

Experience: 0 - 2 years of relevant experience