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Collection Manager - UBL at Hero Fincorp — Hyderabad

Experience4–9 yrs
SalaryNot disclosed
Work modeonsite
Levelmid
Posted15 Sept 2026

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About Hero Fincorp

Hero Fincorp is hiring in Hyderabad in financial services. This role looks for around 4+ years of experience.

Skills

delinquency recovery
field collections
payment reconciliation
customer relationship management
legal escalation
data quality management

The role

A collections executive at a financial services company follows up on overdue payments, manages delinquency recovery, and drives field collections and legal escalation. The role maintains customer relationships, resolves payment queries, and improves payment reconciliation.

Full job description

Follow-up with customers for their overdue amounts, while adhering to Code of Conduct of the company at all times.

Responsible for managing the Resolution rates and Roll Backs as per the assigned product and Bucket.

Responsible to do in house field collections though regress field visits.

Ensure to maintain the customer feedback through field follow ups.

To maintain relationship with customer for the overdue payments. Handle and resolve customer queries effectively.

Responsibility to drive Revenue collection i.e. Bounce Late Payment charges.

To do reconciliation of payments and ensure timely updating of payments in system.

To comply with the process, procedures as defined and ensure its effective implementation at all times

To achieve the monthly KPI targets

To provide daily feedback to the supervisors and escalate problematic cases and initiation of legal.

To support the business on data quality management i.e. improving the quality of customer information available thru field and market feedback.

Meet collections targets on delinquency through set KPIs (Normalization/RB/ST/RF)

Improve recovery rates on write off Portfolio.

Responsible to drive and implement a plan to fast track the legalactions.

Ensure to maintain the Audit ratings for respective regions.

Disclaimer: This job posting and Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.