Collection Executives

Collection Executive | Used Car Loans

Department: Collections & Recovery Product: Used Car Loans Location: Bangalore Role: Collection Executive – Field CollectionsJob PurposeResponsible for managing delinquent used-car loan accounts, ensuring timely EMI recovery, maintaining customer relationships, and controlling portfolio delinquency while strictly adhering to company policies, regulatory guidelines, and the Collection Code of Conduct.Key ResponsibilitiesHandle field collections and recovery of overdue EMIs for assigned used-car loan accounts.Contact and visit delinquent customers and ensure timely payment/regularization of overdue accounts.Manage allocated cases across different delinquency buckets and achieve monthly collection targets.Follow up on EMI bounce cases, payment commitments and broken PTPs (Promise to Pay).Identify reasons for non-payment and work toward normalization, rollback and resolution of delinquent accounts.Maintain proper records of customer visits, follow-ups, PTPs and payment status in the collection system/app.Ensure timely deposition and proper accounting of collections as per company policy.Trace customers/vehicles in skip or difficult-to-contact cases through permitted and compliant methods.Coordinate with internal teams, collection agencies and other stakeholders for resolution of difficult cases.Support repossession/surrender-related processes only as per company policy and applicable regulatory/legal requirements.Ensure zero customer harassment and strict adherence to RBI guidelines, company Code of Conduct, customer privacy and data-security requirements.Immediately escalate disputes, complaints, suspected fraud and sensitive customer cases to the reporting manager.Candidate ProfileEducation: Graduate preferred; Graduate pass candidates with relevant experience may also be considered. Experience: 1–3 years in field collections, preferably Auto Loans, Used Car Loans, Vehicle Finance, Consumer Finance or NBFC collections. Requirements: Good communication and negotiation skills, knowledge of the local geography, willingness to travel extensively for field visits, basic smartphone/collection-app proficiency, and preferably a two-wheeler with a valid driving licence.Key Performance Indicators (KPIs)Collection Efficiency | Rollback | Normalization | Delinquency Control | PTP Conversion | Resolution Rate | Productivity | Compliance & Customer ConductPreferred background: Candidates with prior experience in used-car/auto loan collection