CloudOps Engineer III
Pditechnologies · Hyderabad
- Experience5–8 yrs
- SalaryNot disclosed
- Work modeonsite
- Posted25 Sept 2026
About Pditechnologies
Pditechnologies is hiring in Hyderabad in ecommerce retail. This role looks for around 5+ years of experience.
Skills
- AWS
- Amazon EC2
- Amazon RDS
- observability tooling
- incident management
- change management
- security patching
- SOC 2
- cloud infrastructure operations
The role
A site reliability engineer at an ecommerce retail product company manages AWS cloud infrastructure and production availability, using observability tooling and incident management to resolve operational issues. The role applies AWS RDS, cloud security, and change management to maintain resilient customer environments and drive remediation.
Full job description
Job Responsibilities:
Manage and support enterprise customers' cloud infrastructure on AWS, ensuring availability, performance, and security of production environments.
Monitor and respond to alerts via observability tooling, triaging and resolving incidents in line with agreed SLAs and SLOs.
Lead incident response and root cause analysis (RCA) for complex or high-severity issues, producing clear write-ups and remediation actions.
Carry out change management activities — including deployments, security patching, and infrastructure updates following established change control and CR governance processes.
Administer and optimise AWS database infrastructure (e.g. RDS), including performance tuning, troubleshooting, and exposure/risk remediation.
Support compliance and audit activity (e.g. SOC audits), ensuring operational practices meet security and regulatory requirements.
Identify and help deliver cloud cost optimisation opportunities.
Maintain accurate tickets, documentation, and workaround registers, and help close down accumulated technical debt.
Communication & stakeholder management:
Communicate clearly and confidently with customers, Professional Services, and internal stakeholders, both verbally and in writing.
Plan, schedule, and run operational and governance meetings — setting clear agendas, driving decisions, and tracking follow-up actions to completion.
Provide regular, well-structured status updates and reporting back to the wider CloudOps team, keeping colleagues informed of progress, risks, and changes.
Represent CloudOps professionally in customer-facing forums, translating technical detail into clear, actionable communication for a range of audiences.
Requirements :
Significant experience in a Cloud Operations, DevOps, or Site Reliability Engineering role, ideally within AWS environments.
Strong working knowledge of core AWS services (e.g. EC2, RDS) and cloud infrastructure operations.
Experience with monitoring/observability tooling, incident management, and change management processes.
Understanding of security patching and compliance/audit processes (e.g. SOC 2).
Excellent written and verbal communication skills, with the confidence and credibility to lead meetings and communicate outcomes back to the team and to customers.
Strong organisational skills and the proven ability to manage competing priorities under your own initiative.
A collaborative team player who is equally comfortable working independently and knowing when to seek support from the team.
Relevant AWS certification(s) desirable.
Behavioral Competencies:
Cultivates Innovation
Decision Quality
Manages Complexity
Drives Results
Business Insight