Business Systems Analyst, Associate

Infor is hiring for the role of Business Systems Analyst, Associate

Responsibilities of the Candidate :

Respond to user support requests — access issues, permission questions, project configuration help, and general "how do I do this in Jira?" inquiries

Manage user accounts and group memberships following established procedures

Create and configure Jira projects using existing templates and permission schemes

Monitor and triage automation rule failures; fix straightforward issues and escalate complex ones

Create/Maintain documentation — update runbooks, how-to guides, and internal knowledge base articles as processes change

Run recurring platform hygiene tasks from checklists (deactivating inactive users, archiving old projects, cleaning up unused schemes)

Assist senior analysts with testing during platform changes, migrations, or new feature rollouts

Track and report on support request volume, resolution times, and common issue patterns

Participate in Atlassian product release reviews to stay current on platform changes

Work effectively as part of a small, high-impact team, maintaining ongoing communication and collaboration to prioritize work, share context, and ensure platform support and strategic initiatives stay aligned

Requirements :

1-2 years in an IT support, helpdesk, or systems administration role

Ability to follow documented procedures accurately and consistently

Willingness to learn — you don't need to know Atlassian administration yet, but you need to pick it up quickly

Interest in automation and process improvement

Clear written communication for support responses and documentation

Comfort asking questions and knowing when to escalate