Territory Customer Service Manager
JK Tyre · Hubballi(New hubli)
- Experience3–8 yrs
- SalaryDisclosed
- Work modeonsite
- Levelmid
- Posted18 Sept 2026
About JK Tyre
JK Tyre is hiring in Hubballi(New hubli) in automotive mobility. This role looks for around 3+ years of experience.
Skills
- tyre warranty claims
- after-sales service
- customer complaint resolution
- product performance evaluation
- product quality improvement
- market research
- fitment surveys
- load trend surveys
- benchmark testing
- customer relationship management
- customer training
The role
A territory customer service manager at an automotive company resolves tyre warranty claims, evaluates product performance, and conducts fitment surveys for OEMs and channel partners. The role also monitors competitor warranty policies and emerging market trends.
Full job description
TM Customer Service Job Matrix:
Responsible for achievement of target norms for warranty claim settlement.
Ensure high standard of after sales service, quick response and resolution of customer complaints from replacement market, OEM and STU as per the industry bench mark.
Provide Product performance feedback of JK as well as competition by monitoring tyres fitted on wheels.
Timely reporting of field concerns, spurt in failures, Outgoing product quality, New Defectives etc. for product quality improvement.
Regular reporting of market information’s like New Vehicle Introduction, New Tyre Introduction, Competitor Warranty Policy Changes, Emerging/New market trends.
Survey on Dealer Counter Returns, Retread Data and Casing Value.
Conduct Fitment Survey and Load Trend Survey on frequent basis to understand the loading trend and company wise % fitment share.
Product performance evaluation by monitoring benchmark test.
Visit customers/OEMs/STus as per approved journey plan and submit daily call report to the reporting manager in time.
Ensure high level of customer satisfaction by extending proactive customer service and maintaining cordial relationship with Customers, Channel partners, OEMS and STUs.
Conduct CIPs / CCPs / HTW / Back to school activities as per pre-approved plan and submit feedback report in time.
Conduct regular trainings to customers, OEMS, STUs and ensure effective participation in activities organized by OEMS.