Manager - Debt Management Services - The Wheels - 2W/3W

Job Purpose

This position is open with Bajaj Finance ltd. First link of management between the executors i.e. field staff and management. An effective communicator with exceptional relationship management skills with ability to relate to people at all levels of business and management. Delivery of business AOP objectives for the assigned geography.

Duties and Responsibilities

Principal Accountabilities

Achieving business numbers with the assigned line of channels (Basis location and market potential).

People Management (Off roll) - Hiring, Retention Productivity.

Sales Governance through compliance of systems and processes.

Responsible for tracking, managing controlling PDD requirement compliance

Reduction in customer complaints cancellation by ensuring that no miss-selling is being done.

Understanding of CRM - Salesforce.com.

Effectively engage with Credit, Operations, Risk within 2W/3W teams.

To ensure TAT is maintained for case processing.

Major Challenges

Training of self and their team below.

Hiring right candidate.

Smooth onboarding to help settle the employee well in BFL.

Smooth onboarding of New Dealer/Partner with BFL

Retention of Off-roll staff

Decisions

Hiring of Off roll staff

Approvals by coordinating with internal stake holders eg. Clearing cases

Lead allocation

Field activity planning and closure

Interactions

Internal Clients

Roles you need to interact with inside the organization to enable success in your day to day work

Connect with various internal department i.e. product, credit, Ops, RCS compliance to process the file.

Connect with HR department for hiring retention

External Clients

Roles you need to interact with outside the organization to enable success in your day to day work

Engaging with customer.

Mapping of market competition.

Dimensions

From 45 to 70 Cases MOM (depending upon location and market potential)

Other Dimensions

Total Team Size: 9

Number of Direct Reports: 5 to 9

Number of Indirect Reports: NA

Number of Outsourced employees: 5 to 9

Number of locations: 1 to 4

Number of products: 1 i.e. Two wheeler Loan

Required Qualifications and Experience

Skills and Knowledge

Educational Qualifications

Qualifications - Graduate / Post Graduate

Good command in excel is essential.

Work Experience - 1 to 3 years of relevant experience in managing team

Result oriented - Go getter attitude is must

Should have collaborative work style to engage with peers colleagues across the company.

Excellent Team management Interpersonal Skills.

Excellent command over communication skills.

Highly ambitious self-motivated