AGM - Transport Operations

Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly ‘Digital India’ by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.

We're proud to be an equal opportunity employer. At VIL, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected and empowered to reach their potential and contribute their best.

VIL's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our Values of Passion, Boldness, Trust, Speed and Digital. Consequently, our recruiting efforts are directed towards attracting and retaining best and brightest talents. Our endeavour is to be First Choice for prospective employees.

VIL ensures equal employment opportunity without discrimination or harassment based on race, colour, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law.

VIL is an equal opportunity employer committed to diversifying its workforce.

Job Purpose

Transport Performance is the Transport Elements and Services champion for the end-to-end Transport service performance and operational excellence across all layers IPMPLS, DWDM, Optical.

Acting as the critical bridge between Network Operations, Planning/CODE, SNOC, RAN, Core, Fiber, Projects, Enterprise and OEM partners, the Transport Performance Lead orchestrates cross-domain interventions to ensure high availability, superior service quality and rapid restoration.

The role also champions analytics and modernization.

Business Impact

Accountable to drive best-in-class Transport availability and service continuity for Mobility, Enterprise and critical Core services. Enhance customer experience through sustained improvement in SLAs – service availability, latency, jitter, packet loss, throughput, fault rate and MTTR.

Scale & Complexity

End-to-end Transport ecosystem spanning IP/MPLS, Microwave, Optical Access, DWDM/Ethernet and Mobility/Enterprise services. Multi-vendor network and OSS/NMS environment requiring strong technical governance and cross-functional orchestration.

/Key Responsibilities

Service Availability & Performance

Own and drive Circle Transport service performance across Access, Aggregation, filed KPI FCS CRC in transport IP and optical and Core layers, ensuring agreed availability and resilience benchmarks Proactively identify degradation, congestion, instability and emerging failure risks before they become customer-impacting. Drive improvement in service availability and overall network health. Ensure Transport-induced Core service outages are prevented through proactive risk identification, protection and corrective actions.

Customer Experience & Performance Assurance

Drive packet loss, latency, jitter, throughput and service KPIs within agreed SLA/benchmark values. Partner with RAN, Core and Enterprise teams for end-to-end service improvement and complaint reduction.

Major Incident, RCA & Problem Management

Act as the technical escalation authority for complex Transport incidents and high-impact service disruptions. Lead structured RCA for P1/P2 and chronic failures and drive permanent corrective action within defined timelines.

Project, Modernization & Technology Transformation

Provide technical SME support for Transport rollout, consolidation, migration, modernization and network-improvement programs. Enable traffic shifting and service cutovers with minimum customer impact and timely resolution of operational dependencies.

OEM & Cross-functional-

Orchestrate actions across SNOC, CODE, Planning, RAN, Core, OSP, Projects and Enterprise teams to deliver end-to-end outcomes. Mentor Transport field engineers, conduct structured technical knowledge sessions and build next-generation troubleshooting capability. Promote accountability, collaboration, innovation and continuous improvement across the Transport ecosystem.

Health, Safety & Wellbeing

Demonstrate visible HSW leadership and ensure 100% adherence to prescribed safety processes across self, team and partners.

Technical/ Functional Competencies

End-to-end Telecom Transport Network Operations IP/MPLS Core, Aggregation & Access Microwave / Packet Microwave / SDH / Ethernet and Optical Access DWDM / Optical Transport Mobility backhaul and 4G/5G Transport architecture Enterprise Transport Service Assurance Network Performance & Service KPI Analytics Fault, Major Incident, RCA & Problem Management Capacity, Resource & Network Optimization Network Topology, Protection & Resilience Engineering MRTG - SevOne / Accedian / VIIP / NPM or equivalent assurance platforms Multi-vendor OEM / Managed Service governance

Behavioural & Leadership Competencies

Technical Authority: Acts as the trusted technical escalation point and demonstrates strong engineering judgement across multiple Transport domains.

Customer Centricity: Connects network KPIs and technical interventions to actual Mobility and Enterprise customer experience.

Systems Thinking: Understands the complete service chain from RAN through Transport to Core and Enterprise service layers.

Analytical Problem Solving: Uses data, trends and structured RCA to identify systemic issues and prevent recurrence and permeant fix

Influencing Without Authority: Mobilizes multiple functions and partners to deliver outcomes without relying solely on formal hierarchy.

Execution Excellence: Converts technical insight into measurable improvement with clear ownership, prioritization and closure discipline.

Capability Builder: Develops people through coaching, mentoring, technical learning and knowledge sharing.

Qualifications & Experience

Minimum Education Qualification: B.E./B.Tech in Electronics & Telecommunication, Electronics, Electrical, Computer Science, IT or related engineering discipline.

Years of Working Experience: 10–12+ years of relevant Telecom / IT / OEM experience, with significant experience in large-scale Telecom Transport Networks

Preferred Experience: Strong hands-on expertise in IP/MPLS plus Optical/DWDM/Microwave; large Service Provider network exposure; Mobility and Enterprise service understanding; NMS/OSS and performance analytics, multi-vendor OEM/partner management.

Working Relationship

Internal Stakeholders

Circle Transport Operations and Circle Technology Leadership Transport Planning (CODE) / SNOC Radio Quality & Operations, Core OSP / Fibre and Projects Enterprise / Service Assurance

External Stakeholders

Transport OEMs and technology partners

Vodafone Idea Limited (formerly Idea Cellular Limited)

An Aditya Birla Group & Vodafone partnership