Agency Manager

Company Description Niva Bupa Health Insurance Company Limited is a publicly listed health insurer focused on giving every individual in India the confidence to access high-quality healthcare. Guided by its brand philosophy “Zindagi Ko Claim Kar Le,” the company aims to enable customers to live life without constraints. As of March 31, 2026, Niva Bupa operates over 210 physical branches across India and distributes health insurance through a wide network of ecosystem partners, including approximately 2.4 lakh agents, 600 brokers, and 120+ bancassurance and other corporate agency partners. The company currently covers more than 25 million lives and provides access to over 10,500 hospitals through its empanelled network. With an employee base of over 10,100 people and a track record of 90%+ claim settlement ratio over the last five financial years, Niva Bupa has been certified a Great Place to Work six times in a row.

Role Description The Agency Manager role at Niva Bupa Health Insurance is a full-time, on-site position based in Guwahati. The individual in this role will be responsible for recruiting, onboarding, and managing a team of insurance agents, ensuring they are trained on products, processes, and compliance requirements. Day-to-day activities include driving sales through the agency channel, setting and monitoring performance targets, and supporting agents with customer acquisition, policy issuance, and renewal management. The Agency Manager will collaborate with branch leadership and cross-functional teams to implement sales campaigns, track business metrics, and enhance customer experience. This role also involves conducting regular reviews, providing coaching and feedback, and maintaining strong relationships with local market stakeholders to grow the agency business sustainably.

Qualifications

Demonstrated experience in agency management, sales leadership, or insurance distribution, preferably within health or general insurance.Strong skills in people management, team building, and performance coaching for field sales or agency teams.Proficiency in sales planning, target setting, and pipeline management, with the ability to analyze data and drive outcomes.Excellent communication, negotiation, and relationship-building capabilities with agents, customers, and internal stakeholders.Sound understanding of insurance products, regulatory guidelines, and customer service best practices; health insurance exposure is an advantage.Ability to work in a fast-paced, target-driven environment, with high levels of ownership and integrity.Bachelor’s degree in business, commerce, or a related field; an MBA or equivalent professional qualification is preferred.Local market knowledge of Guwahati and surrounding regions, and willingness to travel within the assigned territory as required.