Trainee Customer Service Support Advisor
BT Group · Gurgaon
- Experience0–0 yrs
- SalaryNot disclosed
- Work modeonsite
- Posted30 Sept 2026
About BT Group
BT Group is hiring in Gurgaon in telecom. This role looks for around 0+ years of experience.
Skills
- customer service
The role
A customer service advisor at a telecommunications company assists customers across channels, using customer service and customer service insight to resolve issues and improve team processes.
Full job description
Req ID: 62803
Job Function: Business Services & Operations
Posting Start Date: 30/09/2026
Posting End Date: 30/09/2026
Division: UK Business
Job Location: IND-Gurugram-IQ
Advertised Salary: competitive
About the role
The Customer Service Advisor 1 assists customers across all channels, delivering customer value and success providing support excellence regarding the BT Group's solution portfolio, all with full supervision.
What you’ll be doing
1. Assists in creating value-based relationships with customers to optimise customer service whilst leveraging the BT Group's resource pool, within guidelines and under full supervision.
2. Gathers customer information and performs basic analysis and understands customer needs to provide customer service insight for the efficient management of customer issues.
3. Executes and delivers routine work clearly covered by existing procedures in order to achieve objectives and the vision of the Customer Service team.
4. Handles professionally and effectively with customer contacts, showing resilience and sound decision-making whilst under pressure.
5. Participates in the continuous improvement activities to improve the customer service team processes.
Essential Skills / Experience
Desirable Skills / Experience
Our Package