Technical Project Manager-(CCAAS & Voice Bot Delivery)

Exotel · Gurgaon

  • Experience5–8 yrs
  • SalaryNot disclosed
  • Work modeonsite
  • Levelsenior
  • Posted18 Sept 2026
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About Exotel

Exotel is hiring in Gurgaon in technology software. This role looks for around 5+ years of experience.

Skills

  • SIP
  • CCaaS
  • PBX
  • ACD
  • IVR
  • QoS

The role

A technical project manager at a communications software company delivers customer-facing CCaaS systems and manages SIP integrations, telephony incident debugging, and contact centre operations. The role applies PBX, ACD, IVR, and QoS expertise to coordinate reliable voice solutions.

Full job description

. 5-8 years of project / program management experience delivering customer-facing technical systems (SaaS / telecom/contact center / CCaaS preferred)

Working knowledge of SIP (must) and comfort operating in telephony-style incident / debug environments

Telco / Contact Centre domain experience (SIP trunking,PBX,ACD / IVR concepts,QoS / latency awareness)