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Technical Operations Engineer at Comviva — Gurgaon

Experience3–4 yrs
SalaryNot disclosed
Work modeonsite
Posted1 Oct 2026

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About Comviva

Comviva is hiring in Gurgaon in technology software. This role looks for around 3+ years of experience.

Skills

Unix/Linux
MySQL
Oracle
Software Development Life Cycle
ITIL
User Acceptance Testing
English

The role

An application support engineer at a telecommunications technology company investigates incidents, maintains Unix/Linux server platforms, and supports User Acceptance Testing. The role also applies ITIL and MySQL to keep critical applications reliable for clients.

Full job description

Key Responsibilities

Provide technical support for critical applications and systems. Investigate and resolve technical faults and incidents in a timely manner. Assist in system upgrades, maintenance, and deployments. Participate in User Acceptance Testing (UAT) activities. Follow and support incident, problem, and change management processes. Collaborate with internal teams, vendors, and clients to ensure operational efficiency. Maintain high levels of customer satisfaction and service quality.

Essential Technical Skills

Strong knowledge of Unix/Linux server platforms. Good working knowledge of databases (MySQL, Oracle, etc.). Understanding of the Software Development Life Cycle (SDLC). Experience with ITIL processes:Incident Management Problem Management Change Management Hands-on experience in User Acceptance Testing (UAT).

Desirable Technical Skills

Prior experience in Telecommunications (Telco) industry. Experience in CRM or marketing technology platforms.

Essential Soft Skills

Strong customer service orientation. Excellent verbal and written communication skills (English). Ability to work effectively with stakeholders at all levels. Strong problem-solving and analytical thinking. Proactive with a strong work ethic and ownership mindset. Ability to: Work independently and prioritize tasks Thrive in a fast-paced environment Handle ambiguity and deliver results Effective team player with a positive, can-do attitude. Ability to manage and resolve conflicts (internal and external). Ensuring high levels of customer satisfactionExperience working onsite with clients is preferred.