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Team Lead at Policybazaar — Gurgaon

Experience3–8 yrs
SalaryNot disclosed
Work modeonsite
Levelmid
Posted15 Sept 2026

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About Policybazaar

Policybazaar is hiring in Gurgaon in insurance. This role looks for around 3+ years of experience.

Skills

Customer Support
Customer Service
Team Handling
Outbound Sales
Voice Processing
KPI Management
Average Handle Time
Shrinkage
Attrition Management
Escalation Management
Service-Level Agreements

The role

A customer support team lead at an insurance marketplace manages customer support, outbound sales, and voice processing while monitoring KPI performance and service-level agreements. The role coordinates departmental handovers and escalation handling.

Full job description

Collaborate with other departments (e.g.,sales) to ensure seamless handovers and effective communication. . Desired Candidate Profile . 3-8 years of experience in BPO / Call Centre environment with expertise in Customer Support / Customer Service / Team Handling / Outbound Sales / Voice Processing. . Strong understanding of KPIs like AHT,Shrinkage,Attrition,Escalations & SLAs