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Sr.Manager-Customer Experience & Automation at Nexxbase Marketing — Gurgaon

Experience15–20 yrs
SalaryNot disclosed
Work modeonsite
Levelexecutive
Posted14 Sept 2026

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About Nexxbase Marketing

Nexxbase Marketing is hiring in Gurgaon in consumer goods. This role looks for around 15+ years of experience.

Skills

quality frameworks
call quality scoring
calibration
audits
agent training
certification programs
automation

The role

A customer experience manager at a consumer goods company designs quality frameworks, calibrates call quality scoring, and scales agent training and certification programs. Automation and outsourced team quality management further define the role.

Full job description

Own the quality framework,call quality scoring,calibration,and audits across in-house and outsourced teams. - Design and continuously upgrade training and certification programs for agents,team leads,and outsourced partner

Graduate in any discipline - mandatory

Noise is looking for a strategic,automation-first Customer Experience leader to own and scale the entire CX function