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SMAX Engineer at Ericsson — Gurgaon

Experience3–4 yrs
SalaryNot disclosed
Work modeonsite
Posted25 Sept 2026

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About Ericsson

Ericsson is hiring in Gurgaon in telecom. This role looks for around 3+ years of experience.

Skills

SMAX
Kubernetes
OpenShift
Microservices
PostgreSQL
SQL
REST APIs
ITIL

The role

An SMAX engineer at a telecom company configures SMAX, Kubernetes, and PostgreSQL for IT service management, platform operations, and enterprise integrations, while supporting microservices and reporting workflows. Experience with Elasticsearch, Kafka, and REST APIs strengthens production troubleshooting and service reliability.

Full job description

Join our Team

About This Opportunity

Seeking a skilled SMAX Engineer with hands-on experience in cloud-native environments (Kubernetes/OpenShift). The role involves managing SMAX deployed as microservices (pods) integrated with PostgreSQL, Elasticsearch, and Kafka, along with handling automation, reporting, and production support.

The candidate will play a key role in L2/L3 operations, ensuring platform stability, resolving incidents within SLA, and driving continuous improvements through automation and optimization.

What You Will Do

Implement, configure, and support SMAX (Service Management Automation X) Provide L2/L3 support for Incident, Problem, Change, and Request Management Manage and resolve tickets (TTs) ensuring SLA adherence Perform root cause analysis (RCA) and implement preventive measures Support CR deployments, patches, and upgrades Coordinate with L1/L3 teams and stakeholders for issue resolution Manage SMAX deployed as microservices on Kubernetes/OpenShift Integrate SMAX with: uCMDB, OBM, IAM, and other enterprise tools Work with backend components: PostgreSQL (primary database), Elasticsearch (search and indexing), Kafka (event streaming/messaging layer) Work with PostgreSQL database for reporting and data analysis Write and optimize SQL queries for: Incident, Change, and Request data extraction Support custom reports, dashboards, and KPIs Perform: Data validation, Data reconciliation, Basic query performance tuning

The Skills You Bring

Hands-on experience with SMAX / ITSM tools Strong knowledge of Kubernetes or OpenShift Good understanding of microservices and container-based architecture Experience with: PostgreSQL / SQL querying, Elasticsearch and Kafka (preferred), REST APIs and integrations Strong troubleshooting and analytical skills Knowledge of ITIL processes (Incident, Change, Problem Management)

Good to Have

Experience with HPSM, HPSA, OBM, NNMi, uCMDB Exposure to automation tools / scripting (Python, JavaScript, Shell) Experience in telecom / OSS / managed services environment Familiarity with cloud platforms and DevOps practices ITIL Certified

Location : Bangalore/Noida

“All academic credentials must be from recognized and accredited institutions and are further subject to verification.”