Site Support Professional

About the Company

BT Group is the UK’s leading communications group and the holding company behind some of the country’s most recognised brands – including BT, EE, Openreach and Plusnet. Our purpose is as simple as it is ambitious: we connect for good. Our customers include consumers, small, medium and large businesses, public sector organisations and other communications providers.BT Group’s role is about setting direction, unlocking value and creating the conditions for our brands and businesses to thrive.Having come through the most capital-intensive phase of our fibre investment, our focus now is on what comes next – simplifying how we operate, using technology and AI to work smarter, and organising ourselves to serve customers better and grow sustainably. Group teams shape strategy, policy, brand, capital allocation and transformation, helping the whole organisation perform at its best.We have a singular culture that unites all our people: we are customer-first challengers, who are committed, clear and connected. These behaviours unite us as one team to deliver for our colleagues, our customers, our stakeholders and the country. Joining BT Group means working at the heart of a business that matters to the UK, with the opportunity to shape decisions, influence outcomes and help set the future course of one of the country’s most important companies.

About the Role

Job Title: Site Support Professional

Mandatory: Candidate should have hands-on experience providing administrative support to senior leadership, along with planning and managing internal and external corporate events.

About the role The Partnerships Professional supports partnership management initiatives and functional leadership in executing and monitoring partnership commitments. Candidate should have hands-on experience providing administrative support to senior leadership, along with planning and managing internal and external corporate events.

ResponsibilitiesProvide accountable cross-site support:Act as the central point of coordination for site administration, governance, communications, engagement and events across Gurugram and Kolkata.Provide direct leadership and business-management support:Deliver dependable administrative support to the Consumer India Director and leadership team, including calendar coordination, meeting governance, action tracking, leadership materials, travel and visit logistics, expenses and confidential business requirements.Plan and deliver events:Coordinate internal and external events, including sports events, annual meetings, celebrations, team events and community activities, working with Procurement, Facilities, Finance and suppliers.Support leadership visits and colleague engagement:Plan end-to-end leadership visits, maintain cross-site calendars and coordinate communications and logistics to provide a consistent leadership and colleague experience.Manage sensitive administration:Support expense management, budget and cost tracking, leadership materials and confidential people or organisational information with sound judgement and discretion.

QualificationsOverall Experience: 5+ yearsEvent Management Experience: Minimum 2 years

Required SkillsEssential Skills / Experience Mandatory requirements:Minimum experience: At least 2 years of relevant experience in business administration, executive or leadership support, site operations support, office management or a comparable coordination role.Leadership support experience: At least 2 years of direct experience supporting senior leaders or a leadership team, including complex calendar and meeting coordination, preparation of leadership materials, action tracking, visits, travel or event logistics and confidential administration.Administrative delivery: Proven experience independently managing multiple administrative workstreams, deadlines, records, trackers, correspondence and follow-through across a complex operating environment.Confidentiality and judgement: Demonstrated ability to handle sensitive people, organisational, financial and leadership information with a high level of integrity, discretion and sound judgement.Financial administration: Hands-on experience supporting expenses, purchasing processes, budget or cost tracking and reconciliation, with strong accuracy and attention to detail.Communication and materials: Strong written and verbal communication skills, with practical experience preparing professional emails, briefing notes, meeting packs, presentations and colleague communications.Digital capability: Strong working knowledge of Microsoft Outlook, Word, PowerPoint, Excel and Teams, including calendar management, document preparation, presentation development and spreadsheet-based tracking.

Preferred Skills

Desirable Skills / Experience Additional skills and experience:Event management and coordination: Experience planning and delivering internal or external events, with strong attention to detail, risk management and execution.Planning and organisation: Ability to manage competing priorities, deadlines, stakeholders and dependencies while maintaining accurate records and clear plans.Ownership and problem solving: A proactive approach with the ability to anticipate requirements, resolve practical issues and take accountability through to completion.Collaboration and adaptability: Comfort working across sites and functions in a fast-paced environment where priorities may change.Preferred experience: Previous experience in a large corporate, customer operations, shared-services or multi-site environment is desirable.

Additional Details

Working Model: Hybrid | UK shift: 8:00 AM–5:00 PMWorking location: Gurgram