Site Reliability Engineering Manager

Cvent is looking for a Manager, Site Reliability Engineering, to help us scale our systems and ensure stability, reliability, performance, and rapid deployments of our platform. We build teams that are inclusive, collaborative, and have a strong sense of ownership for the things they build. If you have a passion and track record for solving problems and, moreover, have strong leadership skills, this is a great fit for you.

As Manager, SRE, you will demonstrate both emerging and current technologies, methods, and processes contributing to the evolution of software deployment processes, enhancing security, reducing risk, and improving the overall end-user experience. As part of the Technology R& D Team, you will play an integral part in advancing DevOps maturity and be a part of a new culture of quality and site reliability. You will continually improve our CI/CD tools, processes, and procedures. You will also be responsible for regular reporting to Senior Technology Leaders and providing updates on organizational risk exposure and risk-related issues.

Responsibilities:

Set the direction and strategy for your team, and help shape the overall SRE program for the company.

Support the growth by ensuring a robust, scalable, cloud-first infrastructure.

Own site stability, performance, and capacity planning.

Participate early in the SDLC to ensure reliability is built in from the beginning and create plans for successful implementations/launches.

Foster a learning and ownership culture within the team and the larger Cvent organization.

Ensure best engineering practices through automation, infrastructure as code, robust system monitoring, alerting, auto-scaling, self-healing, etc.

Manage complex technical projects and a team of SREs.

Recruit and develop staff; build a culture of excellence in site reliability and automation.

Lead by example - roll up your sleeves by debugging and coding; participate in on-call rotation and occasional travel.

Represent the technology perspective and priorities to leadership and other stakeholders by continuously communicating the timeline, scope, risks, and technical road map.

Requirements:

10+ years of hands-on technical leadership and people management experience.

3+ years of demonstrable experience leading site reliability and performance in large-scale, high-traffic environments.

Strong leadership, communication, and interpersonal skills geared to getting things done.

Developing themselves and the talent within their charge - fostering and creating opportunity for the team.

Architect-level understanding of one or more of the major public cloud services (AWS, GCP, or Azure), using them to effectively design secure and scalable services.

Strong understanding of SRE concepts and the DevOps culture, with a focus on leveraging software engineering tools, methodologies, and concepts.

In-depth understanding of automation and CI/CD processes to go along with excellent reasoning and problem-solving skills.

Experience with Unix/Linux environments with a deep grasp of system internals.

Worked on large-scale distributed systems, including multi-tiered architecture.

Strong knowledge of modern platforms like Fargate, Docker, Kubernetes, etc.

Experience working with monitoring tools (Datadog, New Relic, ELK stack, etc. ) and Database technologies (SQL Server, Postgres, and Couchbase preferred).

Validated breadth of understanding and development of solutions based on multiple technologies, including networking, cloud, database, and scripting languages.

Experience in prompt engineering, building AI Agents, or MCP is a plus.