Service Delivery Assistant- (SDA)
Johnson Controls · Gurgaon
- Experience1–4 yrs
- SalaryNot disclosed
- Work modeonsite
- Leveljunior
- Posted11 Sept 2026
About Johnson Controls
Johnson Controls is hiring in Gurgaon in manufacturing industrial. This role looks for around 1+ years of experience.
Skills
- Service Coordination
- Work Order Management
- SLA Tracking
- Customer Relationship Management
- Service Documentation
- Microsoft Excel
- Microsoft Word
- Microsoft PowerPoint
- ERP systems
- CRM systems
- Data Management
The role
A service delivery assistant at a building services and engineering company coordinates HVAC service coordination, work order management, and SLA tracking for maintenance and project activities. The role also applies customer relationship management and service documentation to support timely field execution.
Full job description
Job Summary
The Service Delivery Assistant provides administrative and operational support to the service team to ensure efficient delivery of maintenance, service, and project activities. The role involves coordinating service requests, scheduling field engineers, maintaining customer records, tracking service performance, and ensuring timely closure of work orders while delivering a high level of customer satisfaction.
Key Responsibilities
Coordinate and schedule service calls, preventive maintenance visits, and engineer assignments.Create, track, and close service requests, work orders, and customer tickets.Maintain service reports, contracts, asset records, and customer documentation.Monitor service-level agreements (SLAs) and ensure timely service delivery.Follow up with customers regarding service status, updates, and feedback.Coordinate with service engineers, technicians, vendors, and customers to ensure smooth execution of service activities.Prepare quotations, purchase requests, invoice-related documentation, and service documentation as required.Track spare parts availability and coordinate logistics for service requirements.Generate daily, weekly, and monthly service performance reports.Support contract management, renewal tracking, and service billing activities.Ensure compliance with company processes, quality standards, and safety requirements.
Qualifications & Experience
Bachelor's degree or Diploma in Business Administration, Engineering, Operations, or related field.1–4 years of experience in service coordination, customer service, service administration, or operations support.Experience in HVAC, Building Automation, Facilities Management, Engineering Services, or related industries is preferred.
Key Skills
Service Coordination & SchedulingCustomer Relationship ManagementWork Order ManagementService DocumentationSLA TrackingMS Office (Excel, Word, PowerPoint)ERP/CRM SystemsCommunication & Stakeholder ManagementData Management & ReportingProblem Solving and Organizational Skills
Preferred Competencies
Strong attention to detailExcellent communication skillsCustomer-focused mindsetAbility to manage multiple prioritiesTeam collaboration and coordinationTime management and planning skills
Experience Range: 1–4 Years
Industry Preference: HVAC, Building Management Systems (BMS), Facilities Management, Engineering Services, Manufacturing, and Technical Service Organizations.