Senior Software Engineer II

Job Description

The Cloud Operations Engineering team ensures the reliability, security, and scalability of cloud platforms through automation, observability, incident management, and continuous optimization. The team enables faster innovation by providing resilient cloud services, improving operational efficiency, and delivering an exceptional customer and developer experience across multi-cloud environments.

Responsibilities

GCP Infrastructure & Operations

Build, configure, manage, and support highly available GCP environments.Own day-to-day technical operations of production and non-production cloud infrastructure.Deploy and manage workloads running on GKE and other GCP services.Implement infrastructure using Terraform and Infrastructure as Code best practices.Troubleshoot complex infrastructure, application deployment, scaling, and availability issues.Support migration and modernization of workloads from on-premises environments to GCP.

Kubernetes & Container Platform

Deploy, manage, troubleshoot, and optimize Kubernetes/GKE clusters.Troubleshoot pods, services, deployments, ingress, networking, storage, resource utilization, and cluster-level issues.Support Docker-based containerized applications.Implement scalable and highly available container platforms.Work closely with application teams to resolve deployment and runtime issues.

CI/CD & Automation

Design, implement, maintain, and troubleshoot end-to-end CI/CD pipelines.Automate infrastructure provisioning, configuration, deployment, and operational activities.Develop automation using Terraform, Python, Bash, and related tools.Improve deployment reliability through standardization and automation.Integrate CI/CD pipelines with Kubernetes/GKE and cloud infrastructure.

Networking & Security

Troubleshoot GCP networking issues involving VPCs, subnets, routing, NAT, DNS, firewall rules, and load balancers.Implement and troubleshoot IAM roles, policies, service accounts, and access controls.Apply cloud security best practices across GCP environments.Diagnose complex connectivity issues across cloud, hybrid, and application environments.

Qualifications

10–15 years of overall IT/Infrastructure/Cloud experience.Strong hands-on expertise across GCP core services, including:Google Kubernetes Engine (GKE)IAMCloud Monitoring and LoggingCloud SQLPub/SubVPC and networking servicesLoad BalancingCompute and storage servicesStrong hands-on experience with Terraform, preferably including Terraform Enterprise (TFE).Strong knowledge of Kubernetes, GKE, Docker, and containerized platforms.Experience with scripting and automation using Python and Bash.Strong understanding of Infrastructure as Code (IaC) and automated infrastructure provisioning.Hands-on experience implementing and supporting end-to-end CI/CD pipelines using tools such as Jenkins, GitHub Actions, Argo CD, or GCP-native CI/CD services.Strong knowledge of monitoring, logging, observability, and alerting solutions.Good understanding of cloud security, IAM, encryption, access controls, and compliance requirements.Strong troubleshooting skills across infrastructure, applications, networking, security, Kubernetes, and cloud services.GCP certification is mandatory.

About Us

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

About The Team

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

Competitive base salariesBonus incentivesSupport for financial-well-being and retirementComprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)Flexible working model with hybrid, onsite or virtual arrangements depending on role and business needGenerous paid parental leave policies (depending on your location)Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)Free and confidential counseling support through our Healthy Minds programCareer development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.