Senior Member of Technical Staff - II, Technical Support
Mavenir · Gurgaon
- Experience8–9 yrs
- SalaryNot disclosed
- Work modeonsite
- Levelexecutive
- Posted17 Sept 2026
About Mavenir
Mavenir is hiring in Gurgaon in telecom. This role looks for around 8+ years of experience.
Skills
- IMS/RCS
- Kubernetes
- service-level agreement management
- customer support
The role
A technical support engineer at a cloud-native telecommunications software company troubleshoots IMS/RCS network issues, Kubernetes, and production changes for communications service providers. The role applies service-level agreement management and customer support to resolve incidents and deliver network operations.
Full job description
Mavenir is building the future of networks and pioneering advanced technology, focusing on the vision of a single, software-based automated network that runs on any cloud. As the industry's only end-to-end, cloud-native network software provider, Mavenir is transforming the way the world connects, accelerating software network transformation for 250+ Communications Service Providers in over 120 countries, which serve more than 50% of the world’s subscribers.
Role Summary
Specializes in providing customer support and technical analysis and troubleshooting for Mavenir products and the customer ecosystem nodes.
Key Responsibilities
Need to provide proactive support for customer reported issues within SLA
Should be able to Create MOP and Execute the CRs for the respective task in Customer Lab and in production network.
Should be having sufficient knowledge of K8 for troubleshooting and analysis the application and K8 related issues.
Should be able to work independently and work with Customer directly for timely deliveries.
Job Requirements
Should have 8+ year of experience in Support role for IMS/RCS based telecom network.
Need to provide proactive support for customer reported issues within SLA
Should be able to Create MOP and Execute the CRs for the respective task in Customer Lab and in production network.
Should be having sufficient knowledge of K8 for troubleshooting and analysis the application and K8 related issues.
Should be able to work independently and work with Customer directly for timely deliveries.
Accessibility
Mavenir is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you require any assistance, please state in your application or contact your recruiter.
Mavenir is an Equal Employment Opportunity (EEO) employer and welcomes qualified applicants from around the world, regardless of their ethnicity, gender, religion, nationality, age, disability, or other legally protected status.