Senior Manager- Policy Administration

Requirements Gathering: Participating in Evaluation of requirements Works closely with stakeholders to understand their objectives and translate these into system specifications that guide development and implementation. Create use cases that illustrate user interactions with the system, ensuring all scenarios are covered.Analysis and Design Analyze current systems and processes to identify areas for improvement.Assess the impact of proposed changes on existing systems and processes, identifying potential risks and mitigation strategies.Facilitate sessions to validate designs with users, ensuring that their feedback is integrated into the final design.Participate in design review meetings to ensure that solutions align with business needs and architectural standards. Create and maintain comprehensive documentation, including user manuals and training materials.Design new processes that align with business goals, incorporating best practices and compliance requirementsAutomating workflows ensures that processes run smoothly and consistently, minimizing delays and bottlenecks.Business Requirement writing & Testing and Quality Assurance:Preparation/Reviewing the BRD and FSD for functionalities to be buildBR & CR writing and FSD reviewTesting of functionalities, test plans and conduct user acceptance testing (UAT management)Develop and execute test plans to validate system functionality against requirementsEnsure that solutions meet business needs and validate system functionality.Facilitating cross functional alignment & governance reviewsKnowledge transfer - Repository creation and management as per planConduct training sessions for end-users on new systems and processes.Provide ongoing support and troubleshooting for system-related issuesEstablish mechanisms for collecting feedback on system performance and usability post-implementation.Collect feedback post-implementation to identify areas for further enhancementStay updated on industry trends and best practices to recommend improvementsAdherence to Project calendarAdherence to submission of Ops deliverables as per project calendar.Serve as a liaison between business units and IT, ensuring effective communication and understanding.Product launch requirements handling & go live of the requirements before 3 months of the hit date. Zero defect post production due to incomplete BRSupport project managers in planning and executing projectsMonitor project progress, ensuring alignment with requirements and timelines.Provide ongoing support and clarification of requirements throughout the project lifecycle

ComplianceStrengthen control & compliance of all transactions in POS.Strengthen reporting of BAP submissionIdentification of key process / product parameters having a financial or customer impactFacilitating deployment of prioritized SIC'sCompletion of all SOP's - review by all stake holders (IA, Risk, Compliance and Legal)Regulatory reporting on timeNo major outage in any other auditImprove Customer & Distributor ExperienceAnalyze NPS to find gaps and drive improvement