Senior Manager – Business Operations HUKSA
Infollion Research Services · Gurgaon
- Experience8–12 yrs
- SalaryNot disclosed
- Work modeonsite
- Posted22 Sept 2026
About Infollion Research Services
Infollion Research Services is hiring in Gurgaon in professional services. This role looks for around 8+ years of experience.
Skills
- business operations
- operational processes
- SOPs
- workflow optimization
- process automation
- CRM platforms
- dashboards
- Microsoft Excel
- business systems
- stakeholder management
The role
A business operations manager at an expert-led learning services company drives cross-functional execution, improves operational processes, and uses business systems to turn strategic initiatives into reliable delivery. The role also applies stakeholder management and business analytics to support scalable growth.
Full job description
About HUKSA
HUKSA is Infollion's L&D business, focused on deep-domain, expert-led learning for corporations. We work with industry practitioners and functional experts to design and deliver customized learning programs across sectors and functions.
The Role
We are looking for a Senior Manager – Business Operations to take ownership of HUKSA's day-to-day operating engine.
You will work closely with the founder and ensure that Sales, Expert Engagement, Learning Design & Delivery and other functions work together smoothly and efficiently.
The objective is simple:
As HUKSA grows, we need a strong operator to own the day-to-day execution and help build the operating backbone for the next stage of the business.
What you'll do
1. Own Day-to-Day Business Operations
Drive the daily/weekly operating rhythm across teams.
Ensure projects, tasks and commitments move as planned.
Identify bottlenecks, resolve operational issues and ensure nothing falls through the cracks.
Act as the first point of escalation for routine operational matters.
2. Build Process & Operational Discipline
Establish and improve SOPs, workflows and internal processes.
Improve turnaround times and reduce errors, rework and manual effort.
Identify opportunities for automation and better use of technology.
Ensure teams follow agreed processes and operating standards.
3. Drive Cross-functional Execution
Ensure smooth handoffs across Sales → Expert Engagement → Learning Design → Delivery.
Ensure teams have the information and resources required to execute.
Track key business/project metrics and flag issues requiring attention.
Bring problems with possible solutions, not just problems.
4. Support the Founder in Scaling the Business
Take ownership of routine operational decisions within agreed boundaries.
Provide visibility on business performance, operational issues and priorities.
Help translate strategic initiatives into execution.
Free up the founder to focus on new markets, products, partnerships and growth.
What we're looking for
8–12 years of experience in business operations, consulting, B2B services, L&D, research, expert networks or a similar environment.
Strong execution and problem-solving skills.
Someone who is comfortable doing the work, not just delegating it.
Excellent follow-up and organizational discipline.
Comfortable with CRMs, dashboards, spreadsheets and business systems.
Ability to bring structure to ambiguity.
Strong communication and stakeholder-management skills.
Entrepreneurial mindset and comfort working in a growing business.
What this role is NOT
This isn't a role for someone who only wants to manage through meetings, prepare MIS or delegate tasks.
We are looking for a player-coach who can bring structure, solve problems and make things happen.