Senior Manager - Advanced Technical Support - Machine Solution

The role focuses on providing advanced technical expertise in Variable Frequency Drives

(VFD), Motor Management Systems, and Machine Automation solutions including PLC and

Servo systems.

Support customers and internal stakeholders by delivering high-level

troubleshooting, application guidance, and technical consultation across presales and post

sales phases, ensuring optimal performance of Schneider Electric Industrial Automation

solutions.

Key Responsibilities

Provide end-to-end technical resolution for customer issues related to VFDs, motor

management systems, PLC-based machine automation, and servo motion systems.

Support pre-sales activities including product selection, drive sizing, motor control

architecture, and system design guidance.

Deliver post-sales troubleshooting, commissioning support, and application diagnostics

for industrial automation solutions.

Troubleshoot and support Variable Frequency Drives (VFD), soft starters, and motor

protection systems.

Provide guidance on motor control strategies, energy efficiency, motor protection, and

drive parameterization.

Diagnose issues related to drive faults, harmonics, motor overheating, load characteristics,

and drive communication issues.

Provide technical expertise on PLC programming, motion control systems, and servo

motor applications.

Troubleshoot issues in machine synchronization, motion control loops, encoder feedback,

and machine cycle optimization.

Analyze and reproduce complex technical issues in the technical support laboratory

environment to determine root causes.

Public

Create and maintain knowledge base articles and solution documentation. Deliver technical training sessions to internal support teams, partners, and customers. Provide onsite intervention for critical industrial automation issues when required.

What's in it for you:

Opportunity to work with cutting-edge products and technologiesContinuous learning and skill development in emerging technical solutionsCollaborative environment focused on customer successCareer growth opportunities through hands-on experience with diverse technical challengesChance to influence product quality and customer experience improvements

Let us learn about you! Apply today.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

Become an IMPACT Maker with Schneider Electric – apply today!

€40 billion global revenue

+9% organic growth

150 000+ employees in 100+ countries

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

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Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.