Senior Executive Loading

Job DescriptionJob descriptionJob description

Job Title: Executive/Senior Executive Contracting Loading

Company TBO Tek LimitedTBO is a global platform that aims to simplify all buying and selling travel needs of travel partners across the world. The proprietary technology platform aims to simplify the demands of the complex world of global travel by seamlessly connecting the highly distributed travel buyers and travel suppliers on a scale.

The TBO journey began in 2006 with a simple goal to address the evolving needs of travel buyers and suppliers, and what started off as a single product air ticketing company, has today become the leading B2A (Business to Agents) travel portal across the Americas, UK & Europe, Africa, Middle East, India, and Asia Pacific.

Today, TBOs product range from air, hotels, rail, holiday packages, car rentals, transfers, sightseeing, cruise, and cargo. Apart from these products, our proprietary platform relies heavily on AI/ML to offer unique listings and products, meeting specific requirements put forth by customers, thus increasing conversions.

TBOs approach has always been technology-first and we continue to invest on new innovations and new offerings to make travel easy and simple. TBOs travel APIs are serving large travel ecosystems across the world while the modular architecture of the platform enables new travel products while expanding across new geographies

Role Overview

Position Overview:

The role will serves as the link between suppliers, the reservations department, and information management systems. This position requires strong comprehension and interpretation of data and the entry of detailed contract information into database, making hotel inventory (guestrooms) available for sale through the central reservation system. Once the information is entered, the Product Administrator must also answer questions about these contracts and information loads for reservations as they sell vacations to Travel agents/consumers.

Responsibilities include:

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.Entering detailed data, rates, content, and inventory into database (Plex, Drupal, etc) and Extranet including the following:Content management including General information, Amenities/activities, Itinerary descriptions, and Room dataPricingInventory/Release DateTerms and conditionsServices and ExtrasRate codes and Rate specials (addendums)Proficient in Word, Excel, Smartsheet and Outlook to be able compose letters and emailsCalculate buy/sell margins and understand how data entry affects company profitsManage the processing of manifest confirmations, changes, and cancellations to and from hotel vendors including inputting confirmation numbers, identifying problems such as incorrect items booked or inputted in the CV database, and researching and providing solutions to such problemsResolve operational issues (reservation requests, system errors, advising, etc.)Maintain inventory blocks for sale to Customers. This includes closing/opening inventory as neededRun product usage reports and verify the quality of data entry (QA and QA reports)Resolve operational issues, troubleshoot and problem solve within and outside the department (inbox management and Queue assistance)Assist with troubleshooting and problem-solving billing inquiries within and outside the departmentAssist with a variety of connectivity related procedures such as entering connector set up configuration in database, verifying, and mapping vendors for preparation of connectivity launch, troubleshoot connectivity issues with vendors and internal departments, as well as assist with processing connector QA reports (exposed codes, diff tool/manual cancellations, vendor recap reports, etc)Assume additional responsibilities as defined by ManagementThe above is intended to describe the general content of and requirements for the performance of this position. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts managements right to assign or reassign duties and responsibilities to this position at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Qualifications:

Graduate in any stream (preferably in Hospitality or Travel)Intermediate-Advanced computer skills (Excel, Outlook, Word Windows, Smartsheet, data entry), typing (40 WPM+)High attention to detailGood verbal and written communications skillsAbility to multi-task, learn the specifics of each connector, problem solve, and meet deadlinesThe flexibility to adapt to a dynamic, changing environment.

Personal Effectiveness:

Strive for 100% accuracy of data load and related duties in a timely fashionRecognize and identify system discrepancies and offer possible solutionsDemonstrate a strong work ethic and team commitment to achieve department goalsDemonstrate a positive attitude and nurture relationships with co-workers, management, members of other departments, and external vendorsFocus on contributing to the achievement of business objectives and goals within deadlinesManage projects as assigned by ManagementIdentify, improve and design processes to streamline efficiencies in daily workload, inter-departmental operations, and internal/external communications as related to Product Development department functions

Communication Skills:

Demonstrate solid verbal and written communication skills through vendor correspondence, internal content as well as client documentationVerbal Skills- Must be able to answer calls from Reservations and vendors:Identify callers needsResearch problem and source solutionProvide quick, courteous, and logical responseKeep others informed on the status of progress toward a solutionElevate critical issues as neededCommunicate with co-workers to answer questions, share best practices, helping to solve problems, and assisting with workCollaborate with Vendor Payables dept regarding reconciliation issuesPhysical Requirements:Prolonged periods sitting at a desk and working on a computer