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Senior Engineer- Technical Operations at Comviva — Gurgaon

Experience1–2 yrs
SalaryNot disclosed
Work modeonsite
Posted1 Oct 2026

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About Comviva

Comviva is hiring in Gurgaon in technology software. This role looks for around 1+ years of experience.

Skills

Unix
Linux
Software Development Lifecycle
IT incident management
Problem management
Change management
User Acceptance Testing
Information Technology
Computer Science
English

The role

An application support engineer at a telecommunications and customer relationship technology company diagnoses Unix and Linux faults, applies IT incident management and User Acceptance Testing, and coordinates software release support. The role also uses Software Development Lifecycle practices and change management to maintain high-value applications.

Full job description

Key Responsibilities

Application Support

Provide day-to-day operational support for specialised high-volume / high-value applications. Diagnose and resolve technical faults within agreed service levels. Support and enable application upgrades and releases.

Process Discipline

Apply structured incident, problem, and change management practices. Participate in User Acceptance Testing activities. Work within the SDLC, coordinating with development and release teams.

Customer & Stakeholder Engagement

Maintain customer satisfaction through clear, timely communication. Liaise with suppliers and employees at all levels of the organisation. Operate effectively on client sites where required.

Required Skills

Technical — Essential

Strong working knowledge of Unix or Linux server platforms. Understanding of the Software Development Lifecycle (SDLC). Experience applying disciplined IT incident, problem, and change management. Previous experience in User Acceptance Testing.

Technical — Desirable

Industry experience in Telco or CRM/marketing environments.

Professional / Behavioural — Essential

Excellent customer service focus and orientation. Ability to deal effectively with suppliers and employees at all levels. Proactive with a strong work ethic. Proven ability to work on own initiative and prioritise workload effectively. Effective team working skills with a can-do attitude. Excellent English communication skills, both verbal and written. Ability to manage conflict effectively, internally and externally. Ability to work in a fast-paced environment. Logical approach and strong problem-solving ability. Comfortable working with ambiguity and still delivering results.

Qualifications

Relevant tertiary qualification in Information Technology or Computer Science. Minimum 1 year of Development Operations Support experience, ideally including client-site exposure.