Senior Customer Service Representative
AMERICAN EXPRESS · Gurgaon
- Experience1–6 yrs
- SalaryDisclosed
- Work modehybrid
- Posted30 Sept 2026
About AMERICAN EXPRESS
AMERICAN EXPRESS is hiring in Gurgaon in financial services. This role looks for around 1+ years of experience.
Skills
- Credit Analysis
- Contact Center Operations
- Fraud Analysis
The role
A customer service representative at a financial services company analyzes credit abuse and credit bust out cases, identifies fraud patterns, and manages collections portfolios. The role applies contact center operations and credit analysis to protect customer accounts and limit financial loss.
Full job description
Description
Responsible for mitigating risk and preventing loss in a production environment and enabling spend for our customers, by handling potential credit abuse and credit bust out for Business and Consumer accounts.
Responsibilities
Collaborating on this team provides opportunities in enhancing analytical skills and identifying potential trends in card utilization behavior.
Colleagues in this position handle cases and complete analysis on accounts to determine if there is a possible intention by card members to defraud American Express or cause American Express to suffer significant financial loss.
Specialists assist in managing the aging of the CBO portfolio and support both inbound & outbound volume.
Successful specialists must have the ability to quickly analyze account information and identify what is hiding in the data.
Qualifications
Minimum Qualifications
Minimum 1 year of meaningful experience in Contact Center Domain.
Strong proficiency in verbal and written communication skills
Should possess analytical, decision making and problem-solving skills
Preferred Qualifications
Graduate with minimum 1 year experience in contact center domain
Prior experience in credit, collections is preferred