Seller Account Manager - Offroll
Shiprocket · Gurgaon
- Experience2–7 yrs
- SalaryNot disclosed
- Work modeonsite
- Levelmid
- Posted21 Sept 2026
About Shiprocket
Shiprocket is hiring in Gurgaon in logistics supply chain. This role looks for around 2+ years of experience.
Skills
- account management
- customer success
- cross-selling
- pricing negotiations
- product adoption
- business reviews
- retention planning
- stakeholder management
- business case analysis
- collections
The role
A key account manager at a logistics technology company manages seller relationships, shipment growth, and retention through account management, customer success, and cross-selling. The role also drives pricing negotiations and product adoption.
Full job description
Account Management
Manage 50+ high-value seller accounts as the primary contact.
Build strong relationships with founders and key decision-makers.
Conduct regular business reviews to identify seller needs and growth opportunities.
Track account performance (shipment volume, SOW, RTO%, NPS) and drive retention.
Seller Reactivation & Retention
Reactivate dormant and churned seller accounts on a monthly basis.
Analyze churn reasons and create retention plans with internal teams.
Ensure continuous engagement and growth of reactivated accounts.
Cross-Sell & Upsell Growth
Identify opportunities to promote additional Shiprocket solutions such as Checkout, Engage, Hyperlocal Delivery, and VAS.
Achieve monthly cross-sell and upsell targets.
Drive product adoption and smooth onboarding.
Escalation & Stakeholder Management
Handle seller concerns related to operations and service.
Coordinate with internal teams for timely issue resolution.
Ensure proper escalation tracking and closure.
Commercial & Business Growth
Manage pricing discussions, negotiations, and rate cards.
Support pricing approvals through business case analysis.
Drive shipment growth, account profitability, and collections.