Sales Process Specialist – APAC

Job Description

Sales Process Specialist – APAC

Location: Manesar, India

Region Supported: APAC

Shift: Morning Shift / APAC-aligned business hours

Role Summary

The Sales Process Specialist will support APAC Sales teams by managing key sales support activities, improving process efficiency, and ensuring timely and accurate execution of operational tasks. The role will focus on enabling Sales productivity by simplifying processes, maintaining data quality, coordinating with cross-functional teams, and identifying opportunities for continuous improvement across sales operations workflows.

Key Responsibilities

Support APAC Sales teams with day-to-day sales process activities, ensuring timely and accurate completion of assigned tasks. Assist with Quote-to-Cash related activities, including quote support, order coordination, contract documentation, customer account updates, and request follow-ups. Maintain accurate and high-quality data in Salesforce CRM, SAP, CPQ, and related business systems. Drive efficiency by identifying process gaps, reducing manual effort, and recommending opportunities for process simplification and improvement using AI. Coordinate with Sales, Customer Service, Finance, Logistics, and other cross-functional teams to resolve operational issues and improve turnaround time. Track task status, follow up on pending items, and support SLA adherence for sales support activities. Prepare basic reports, dashboards, and process updates to support visibility and decision-making. Support regional projects, process transitions, system enhancements, and digital transformation initiatives.

Required Qualifications

Bachelor's degree in Business, Commerce, Operations, or a related field. 2–3 years of experience in Sales Operations, Sales Support, Commercial Operations, Customer Support, or Business Process Management. Demonstrated exposure to process simplification, process improvement, or operational efficiency initiatives. Experience working with ERP systems; Salesforce, SAP, or CPQ experience will be an advantage. Strong communication and stakeholder management skills with the ability to work across APAC teams. Good analytical, problem-solving, and organizational skills. Proficiency in Microsoft Office applications, especially Excel and PowerPoint.

Core Skill Sets

Strong understanding of sales support operations and Quote-to-Cash processes, with the ability to support APAC Sales teams through timely, accurate, and customer-focused execution. Process simplification and continuous improvement mindset, including the ability to identify gaps, reduce manual effort, improve workflows, and drive operational efficiency. Digital, data, and AI readiness, with working knowledge of tools such as Salesforce, SAP, CPQ, Excel, Power BI, and the ability to validate AI-enabled outputs responsibly. Critical thinking, stakeholder communication, ownership, and learning agility to manage unclear requests, prioritize effectively, keep Sales teams informed, and adapt quickly across APAC processes.

Preferred Skills

Candidates with experience or knowledge in the following areas will be preferred:

Salesforce CRM, CPQ, and SAP ECCSales support operations and Quote-to-Cash processesPower BI, Excel reporting, or basic data analyticsProcess mapping, process documentation, and workflow optimizationBusiness process automation and digital productivity toolsContinuous improvement or Lean mindsetData quality, governance, and operational complianceCustomer experience and stakeholder service improvement

Key Competencies

Sales and customer focusProcess excellence and simplification mindsetData accuracy and attention to detailCollaboration and stakeholder managementOwnership and accountabilityContinuous improvement mindsetAdaptability and learning agilityProblem solving and prioritization

Language skills Japanese

Responsible for analysis and evaluation of user business problems and development of business system or process recommendations to meet requirements, including problem definition, evaluation of requirements, and implementation of systems/processes.

May participate in business systems planning to define or upgrade business applications or functional solutions.

May serve as business liaison to IT.

This role may involve a significant amount of project management.

Project management responsibilities include managing internal non-technical business projects from initiation through completion.

Leads project planning, resourcing, staffing, progress reporting, issue resolution and delivery of results.

Interprets requirements, identifies project scope, plans and directs schedules, monitors project budgets, assigns tasks and tracks performance and milestone achievement.

Recommends schedule changes, cost adjustments, resource additions or scope changes.

Ensures effective communication across teams/functions.

Keeps management informed of progress, key issues and changes which may impact the business.

Requires people and resource management through others, and may include leading third-party resources.

Qualifications

Bachelor's or Master's Degree or equivalent.

Post-graduate, certification, and/or license may be required.

Generally, requires minimal to no prior relevant work experience.

Language skills: Japanese

Additional Details

This job has a full time weekly schedule.

Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locations

Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.

Travel Required:

No

Shift:

Day

Duration:

No End Date

Job Function:

Administration