Relationship Manager - GL West
Bajaj Finance · Gurgaon
- Experience4–6 yrs
- SalaryNot disclosed
- Work modeonsite
- Posted1 Oct 2026
About Bajaj Finance
Bajaj Finance is hiring in Gurgaon in financial services. This role looks for around 4+ years of experience.
Skills
- gold loan banking
- gold loan products
- gold ornament appraisal
- process compliance
- customer acquisition
- customer retention
- collections
The role
A branch manager at a consumer finance company leads branch operations for gold loan products, drives customer acquisition and retention through field marketing, and oversees gold ornament appraisal and vault custody. Gold loan banking and customer acquisition shape branch growth, with collections and process compliance supporting portfolio quality.
Full job description
Job Summary
This position is open with Bajaj Finance Limited. The Branch Manager is a managerial responsibility for providing full leadership and direction to the team of employees in growing business and client base of consumer gold loan. The overall objective of this role is to build customer loyalty and recommend the development of business strategies or initiatives and may include the management of activities by external organizations, and the direct management of individuals.
Responsibilities
Responsible for overall branch operations, performance & profitability of the branch.
Drive and participate in field marketing activities of various financial products along with the team to improve brand visibility.
Plan, conduct and monitor the branch and field level marketing activities to ensure a healthy pipeline of leads resulting in business conversion and branch growth.
Focus on customer engagement for new customer acquisitions and retention of old customers.
Conducting error-free valuation and appraisal of gold ornaments being pledged in branch with correct weight and purity assessment as per company policy and auditory compliance.
Joint custodian of the Vault with responsibility of safekeeping of pledged securities as per company policies.
Responsible for keeping NPAs in control through strong follow-ups from the customers for interest collections.
Good planning abilities are required for smooth functioning of the branch and for developing cohesiveness within the company and co-workers.
Hiring, coaching, mentoring and training employees and providing them with timely feedback on their performance.
Maintaining quality and performance of the business, preparing various reports of the same and taking necessary actions for growth of business in branch.
Increase Gold Loan business, plus various other third-party products i.e., NCDs, Gold Coins sale etc.
Responsible for correct valuation and maintenance of 100% process compliance at branch.
Manage error-free valuation and appraisal of gold ornaments being pledged in branch with correct weight and purity assessment as per company policy and auditory compliance.
Required Qualifications and Experience
4-7 years of relevant experience required.
Bachelor's Degree/Post-graduation Degree preferred.
Previous experience in gold loan banking, gold loan products, management or client service preferred.
Consistently demonstrates clear and concise written and verbal communication skills.