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Quality Analyst at Policybazaar — Gurgaon

Experience1–6 yrs
SalaryDisclosed
Work modeonsite
Leveljunior
Posted15 Sept 2026

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About Policybazaar

Policybazaar is hiring in Gurgaon in insurance. This role looks for around 1+ years of experience.

Skills

sales process quality
call monitoring
call auditing
call calibration
call feedback
sales processes
quality parameters

The role

A quality analyst at an insurance marketplace supports customer experience and sales performance through sales process quality, call monitoring, and call auditing. Call calibration and call feedback further strengthen consistent sales quality.

Full job description

Support continuous improvement in customer experience and sales performance

Experience in Sales Process Quality / QA

Hands-on experience in Call Monitoring & Call Auditing

Experience in conducting Call Calibration

Strong experience in providing Call Feedback

Good understanding of sales processes and quality parameters