Program Manager
Lenskart.com · Gurgaon
- Experience4–5 yrs
- SalaryNot disclosed
- Work modeonsite
- Levelmid
- Posted11 Sept 2026
About Lenskart.com
Lenskart.com is hiring in Gurgaon in ecommerce retail. This role looks for around 4+ years of experience.
Skills
- Project management
- Process optimization
- Continuous improvement
- Operational excellence
- Retail operations
- Customer experience
- Data analysis
- Cross-functional collaboration
The role
A program manager at an ecommerce retail company designs continuous improvement programs for offline stores, applying Six Sigma Black Belt and project management to standardize operations and improve customer experience. Cross-functional collaboration and operational excellence support consistent service delivery across retail locations.
Full job description
Program Manager – Customer ExcellenceLocation: Gurgaon
Role Overview:Are you passionate about improving the quality of customer experiences? Do you like to identify the operation waste and improve the efficiency? Do you like to dive deep to understand problems? Do you strive to create customer-centric solutions that drive measurable results? Does coordinating across teams and countries sound exciting? If so, the Lenskart Customer Excellence Systems team is looking for a Program Manager, to build and manage programs that improve the customer experience at our offline retail stores.
As Program Manager Customer Excellence at Lenskart Retail, you will play a pivotal role in driving operational excellence, process optimization, and driving a culture of continuous improvement within our offline retail stores. Your primary focus will be on enhancing customer experience, standardizing processes, and ensuring efficient operations across all stores.
Key Responsibilities:● Continuous Improvement Initiatives:Identify opportunities for process enhancement and operational efficiency.Implement strategies to drive continuous improvement initiatives.● Standardization Efforts:Develop and implement standardized processes across retail locations.Ensure consistency in operations and service delivery.● Cross-Functional Collaboration:Act as a liaison with various departments to align improvement initiatives.Foster collaboration for integrated and holistic solutions.● Project Management:Run and coordinate cross-functional projects for successful implementation.Ensure projects align with overall business objectives.
Qualifications and Skills:MBA from Tier 1 InstituteStrong analytical and problem-solving skills and ability to independently handle / analyze large data setsExcellent project management and organizational abilities.Ability to collaborate effectively with cross-functional teams.Min 4 yrs of overall work experience
Preferred ExperienceSix Sigma Black BeltProven experience in a continuous improvement role within the retail / ecommerce industry.
Personal Attributes:Proactive and results-oriented mindset.Strong leadership and influencing skills.Excellent communication and interpersonal skills.Strong written skillsAdaptability and a willingness to embrace change.Passion for driving operational excellence and customer satisfaction.